Rebecca bilingual And reliable (Phoenix, AZ)

Rebecca bilingual And reliable

Rebecca Ann Peralta 1424 S.12th Ave. Phoenix Arizona 85007 4802863013 rebeccanjoe2010(at)yahoo.com OBJECTIVE Pursuing a career as a Customer Service Representative with over five years experience. My innate ability to serve a diverse range of clientele utilizing my bilingual capabilities in English Spanish will increase your company s customer satisfaction and retention. QUALIFICATIONS Proficient Bilingual in Spanish English Answered a high volume of telephone calls from customers regarding payments returns and charges to accounts Maintained contact and followed up on problems that required special handling Provided marketing support by making outbound sales calls for special promotions Researched and responded to customer inquiries and explained transactions to their satisfaction Assisted customers in the selection of products Recognized by customers who appreciated my extra efforts EMPLOYMENT October 2011 to Dependable Staffing Phoenix Arizona December 2012 Caregiver Maintained records of patient care condition progress or problems Provided patients and families with emotional support Checked patients pulse temperature and respiration Performed a variety of duties as requested by client such as obtaining household supplies or running errands Entertained conversed with or read aloud to patients to keep them mentally healthy and alert September 2010 to All Valley Home Care & Nursing Home Phoenix Arizona July 2011 Caregiver Performed on-site one on one patient accommodations Order retrieved and administered medications to patients Ran errands to shop and deliver nutritional sustenance Delivered medical supplies from post office to patients home Check and documented vitals for RN s November 2005 to Blockbuster Glendale Arizona February 2010 Floor Sales Representative Cashier Answered customers questions about products prices availability product uses and credit terms Recommended products to customers based on customers needs and interests Contacted regular and prospective customers to demonstrate products explain product features and solicit orders Estimated and quoted prices credit and contract terms warranties and delivery dates Consulted with clients after sales or contract signings to resolve problems and to provide ongoing support EDUCATION Apollo College Phoenix Arizona Career Success Phoenix Arizona Associate Degree - Medical Assistant High School Diploma