Senior Field Networking Technician (Chicago, IL)

Senior Field Networking Technician

SENIOR TECHNICAL LEAD Senior Field Technician Job Description As our Senior Technical Lead you are responsible for researching and investigating emergingtechnologies that help us deliver exceptional service to our clients. Your consummate curiosity for technology is balanced by your understanding of processes and how it relates to small business. As a mentor to your technical team you lead by example. Whether you are on a clientsite developing processes off site or assisting with a complicated problem you provide innovative solutions that exhibit your strong theoretical knowledge of all things Microsoft. Working together with the Service Manager you will plan implement and improve technical processes to improve our service delivery efficiency. As a team player you will share and communicate ideas and knowledge to all members of the PCSpecialist team. PC Specialists Inc. is located in Rosemont IL but travel to client sites throughout the Chicago-land area will be required and most work will be performed at client sites.Key Responsibilities Provide technical leadership to junior technical consultants Provide technical support Develop technical processes to improve services delivery Primary technical architect to projects Project manager responsibilities Research and investigate technically sound solutions for small business technology environments Diagnose and resolve technical issues that your team is unable to resolve Manage and oversee monitoring tools & services Perform remote diagnostics tasks To provide outstanding customer service by interacting directly with client on client issues Document the calls and communicate back to client in clear concise manner Provide onsite client service as requiredRequirements Experience in the industry preferred Project Lead experience Experience working with teams Excellent documentation skills Ability and comfort with working directly with clients The ability to write tech processes as well as perform tech duties License and own vehicle and willingness to travel within the Chicago-land areaSkills Microsoft Linux and Apple OS experience Good communicator with excellent phone manner Exceptional problem solving and leadership skillsMastery of Setting up system and network architecture Hardware mainly server technology Design of WAN technologies and associated routing and security VPN technologies Ability to read logs and event viewer and diagnose advanced level problems Understanding of the Ideological Priority escalation process Intimate knowledge and troubleshooting ability and advanced disaster recovery Advanced understanding of DNS and movement of MX and A records Active directory and Group Policy application and designDesired Certifications Microsoft Cisco CompTIA VMware Linux Symantec