Customer Service Representative (New Braunfels, TX)

Customer Service Representative

Are you ready to start your sales career with a growing organization in a call center sales and customer service role then consider joining our growing inbound team. IBEX Global is rapidly growing and we re looking to quickly ramp up entry level Call Center Customer Service Representatives that will be responsible for taking inbound calls from clients selling telecommunications products and services. At IBEX Global we ve been delivering superior customer services for over 10 years as a business process outsourcer offering an integrated suite of services that supports an expansive array of client facing solutions. Job Responsibilities Handles customer questions complaints and billing inquiries with the highest degree of courtesy and professionalism Offers alternative solutions where appropriate with the objective of retaining customers business Assist new customers as they complete the card activation process and provide a positive first impression of the account. Gather all required data necessary to sell the Account products services Explain product feature and benefits thoroughly answering questions and setting proper expectations for the product and enrollment process Accurately process information in Account s CRM system Identify opportunities for process improvements in customer service that lead to higher standard of service for Account customers Identifies and escalates emerging product or customer dissatisfaction issues Meet required metrics or service level required by clients Adherence to the company policies and work standardsIn this role you should have strong interpersonal communication skills with a confident and outgoing personality.