Agent-Guest Services-Lead (Kissimmee, FL)

Agent-Guest Services-Lead

It s a powerful feeling to belong. It s that moment you feel truly and completely yourself. It s working with a team you call family. At Gaylord Hotels we know that when you feel at home you ll make our guests feel at home. And it s why so many of our STARS come for a job but stay for a career. If this sounds like the place for you join us. Gaylord Palms Resort & Convention Center located at 6000 West Osceola Parkway Kissimmee FL and 34746 is currently hiring a Agent-Guest Services-Lead (140023SU).Responsibilities include Process all guest check-ins check-outs room assignments and room change late check-out requests. Secure payment activate reissue room keys. Ensure rates match market codes document exceptions. Verify adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear depa rtures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports contingency lists and credit card authorization reports. Supply guests with directions and information. Answer record and process all guest calls requests questions or concerns follow up to ensure each has been met to guests satisfaction. Arrange transportation for guests visitors. Count and secure bank at beginning and end of shift. Cash guests checks process all payment types vouchers paid-outs charges and provide change. Notify Security of any reports of theft.Follow company policies and procedures report accidents injuries and unsafe work conditions to manager ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets. Welcome and acknowledge guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation. Speak using clear and professional language answer telephones using appropriate etiquette. Develop and maintain positive working relationships support team to reach common goals listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. To submit your application for this job please go to s marriott.taleo.net careersection 2 jobdetail.ftl job 140023SU To search all jobs or learn more about careers with Gaylord Hotels www.marriott.com careers Gaylord Hotels is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines DiversityInc Great Places to Work Institute and the CRF institute among others. Visit our newsroom to learn more news.marriott.com. Application URL www.aplitrak.com adid Z2F1cmF2LnNoYXJtYS44NTM3OS42NDk2QG1hcnJpb3R0L mFwbGl0cmFrLmNvbQ