Customer Relations Specialist (Montreal)

Customer Relations Specialist

URGENT Please read the job description below. If this interests you please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number E-mail to padhikari(at)teamrecruiter.com Please put the job title as your subject line The recruiter in charge of this role is PrakashAFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link s www.stafftrak.net ApplyOnline teamrecruiter.web tt JD& jobId 010700 If you do not think you are a match for this opportunity but know someone who is feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire. Our client is well-established in the printing and consulting industry. They are looking for a Customer Relations Specialist in Montreal QC to work on a long term ongoing contract. Major Responsibilities Provide support to Managers and successfully leverage processes and resources for order entry equipment delivery and installation billing and other customer administration or shared services as well as processes and resources for post-sale such as service supplies and systems Take ownership for and solve specific problems and issues that are identified using a closed loop process Log all issues and develop a database of key problems in order to develop corrective strategies for systemic problems Comprehend issues and elevate to the appropriate personnel for correction Establish and maintain an effective partnership with Managers (initial focus will be Quebec and ultimately support will be to full Eastern Market Centre including its ICDMs) Applicant Qualifications Bilingualism is a requirement (English French) Technical expertise with Oracle system if possible Multi-task person who wants to evolve Good understanding of and ability to leverage company s administrative shared services and post-sale resources processes and systems. Related field support experience Billing Leasing Admin Rep or BSR a definite asset as well as knowledge of Company s Services business Strong systems literacy knowledge and skills (Microsoft Office) Excellent written and verbal skills Strong organization skills and ability to prioritize Excellent communication analytical and problem solving resolution skills Successful client relationship development experience (external and internal) Must have sound people skills dealing with high level clients Ability to succeed in a fast-paced demanding environment with multiple tasks and minimal supervision Detail and process oriented High level of achievement and self-motivation Positive attitude with a skill for finding solutions to everyday issues Must be based at the office full time University College degree Business Administration preferred Please note that this is the most up to date version of job description available at this time During Client Interview you will receive additional information variance may apply When you have some time please register in our database (5 minute process) to be considered for future openings the link is available on our website at www.teamrecruiter.com in the Candidate section. We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone email. You are encouraged to register with us in our database to be considered for future positions available. Have a great day. ......At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas IT Finance Admin Sales Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm please visit our website at www.teamrecruiter.com. CAMSC and ACSESS certified ..All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing