ITIL IncidentChange Management Consultant (Network E-mail Server (Montreal)

ITIL IncidentChange Management Consultant (Network E-mail Server

URGENT Please read the job description below. If this interests you please send a MS-Word version copy of your updated resume (ASAP) along with your Min Hourly Rate first available date and a telephone contact number E-mail to prasad(at)teamrecruiter.com Please put the job title as your subject line The recruiter in charge of this role is Prasad. AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link s www.stafftrak.net ApplyOnline teamrecruiter.web tt JD& jobId 011043 If you do not think you are a match for this opportunity but know someone who is feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire. One of our Major banking client is looking for ITIL Incident Change Management Consultant (Network E-mail Server Mainframes Exp.) Location Scarborough ON Duration 6 Months contract with possible extension Hours M-F (9-5) or ( 8-4) and the role requires 24 7 call rotation shift We are currently seeking an Incident Manager to fill a role in the Incident Management and Service Availability team. The candidate will report to the Senior Manager Availability management . Must haves 6 years experience as an Incident Manager in a large enterprise environment 6 years with Network and IT operations manager 5 years with Problem and Change management 5 years with core ITIL processes 5 years with Process Improvement and Service Level Agreements Solid Knowledge of large scale Mainframe Distributed systems and Networks Ability and commitment to work in the Call rotation environment 24 7 Solid Data Centre background and management skills. Comes from Banking Financial Consulting The successful candidate will have a breadth of IT and Business experience Responsibilities The individual will be responsible for timely and accurate communication and coordination of all Major Incidents that may potentially result in service level agreements being compromised Ensure that our Major third party technology partners adhere to our Incident Problem and Change processes The individual will provide a leadership role to Senior ITS and Business Management teams during Major Incident situations and recovery actions Demonstrated leadership skills with a superior ability to make things happen through the use of impact and influencing skills Proven track record of delivering results ensuring operational reputational and proprietary risks are minimized Strong change management skills with demonstrated ability to act as a catalyst for change Strong organizational skills with the ability to work in a fast paced environment Strong customer orientation and a professional approach with the ability to interact with all levels within the organization Highly developed critical thinking analytical and problem solving skills Excellent communication skills (both written and verbal) Previous People Management experience is required (5 years minimum) Provide leadership to attract retain high quality people including appropriate employee communication sound structure processes succession planning etc. Promote and support an environment that encourages productivity innovation teamwork and a high level of professionalism Manage appropriate recovery of costs to ensure effective cost management within own area and develop manage budgets for IT related activities Continuously enhance knowledge expertise in own area and keep current with industry and or business trends Self-motivated team player with high energy and ability to work independently as well as within a team Experience identifying and implementing process improvements Ability to turn strategy into practical solutions Knowledge of large scale Mainframe Distributed systems and Networks Willing and able to manage staff in multiple locations Thorough understanding of the core ITIL processes. PLEASE FILL THE BELOW SKILL-MATRIX Ability to handle high volume environment Yes Able to work Rotation Schedule Yes Any upcoming vacation plans Yes No Does candidate have Bachelor s Degree Yes No Experience with incident management processes Yrs. Notice Period NO 1 WEEK 2 WEEKS Technical background data centre or operations environment systems application analysis Yrs. Awareness of high availability resiliency strategies at each tier is an asset Yrs. Change and Problem management methodologies Yrs. Email Servers Yrs. Business processes & procedures broader organizational issues & technology Yrs. Financial Banking Industry Yrs. Mainframe & Distributed (System I Windows and Unix) Yrs. Incident Management Yrs. ITIL knowledge Yrs. Leadership Yrs. Network experience Yrs. Network Management applications tools Yrs. Network Operating Systems Yrs. NOC (Network Operations Centre) Yrs. People Management Experience Yrs. 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