Bilingual Technical Support Representative &ndash (with Financia

The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting .. or you may be asked to start sooner than the expected start date if you are able to do so URGENT Please read the job description below. If this interests you please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations first available date and a telephone contact number E-mail to ssingh(at)teamrecrutier.com Please mention the job title above in the subject line The recruiter s in charge of this role is Sunita AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link s www.stafftrak.net ApplyOnline teamrecruiter.web tt JD& jobId 010641 If you do not think you are a match for this opportunity but know someone who is feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire. One of our well established banking client is looking for Bilingual Technical Support Representative (with Financial Industry Exp.) Duration 2 years contract with a high possibility of extension Location Markham ON Hours of Work 24x7 Availability - 37.5 hours week - Must be Fully Flexible Summary The Enterprise Service Desk offers 2 distinct functions (1) A single point of contact for technical support and general queries (including password hardware software e-Messaging Blackberry) to Bank Group employees in Corporate Retail Wealth Phone Channels and beyond (2) Support for the S3 and C3 applications used primarily by Retail Branches. The business operates 7 24 365 in a team oriented environment with over 100 front line support representatives across two sites London and Toronto. Working in collaboration with support teams the business relies on Service Desk employees vast expertise of technical and application related knowledge to deliver excellent customer service and problem resolution. Must Haves Call Center Experience Solid Customer Service Skills Job Responsibilities The primary accountability of this position is to provide first level technical support. Key responsibilities include (1) Respond to a variety of inbound customer calls emails (2) Ensure accurate and detailed problem documentation ticketing (3) Provide timely escalation and follow-up with support groups and customers (4) Identify and escalate wide-impact or potential wide-impact outages (4) Identify trends and opportunities for improvement as well as provide ongoing feedback (5) Build ongoing support proficiency for other skills and applications Team members receive in-depth classroom training and shadowing and are measured using a performance scorecard approach which highlights productivity customer interaction first contact resolution support proficiency and ticketing quality. Skills Excellent written and oral communication skills in English Ability to work flexible schedules based on coverage business needs (which are subject to change) we typically offer weekly rotations including early evening shifts day shifts and week-end shifts when we don t have volunteers we may require team members to cover overnight shifts as well candidates with more shift flexibility and who meet our hiring criteria will be considered first. Above average computing and navigational skills Exceptional customer service skills Experience with ticketing systems is an asset A team player who collaborates effectively with peers and other teams Education Experience University Degree or a College degree diploma is considered an asset Good knowledge of Microsoft Office 2010 (Word Excel OneNote and PowerPoint) is an asset Technical Troubleshooting ability (note candidates with good technical breadth aptitude will be prioritized) A technical support background or related education including experience with some or all of the following Windows XP Windows 7 IE6 8 VOIP Centrex PCOMM Host Active Directory Citrix Remote Access e-Messaging Lotus Notes and Blackberry Experience with iPad Playbook Smartphone and Android devices is a definite asset Please note that this is the most up to date version of job description available at this time During Client Interview you will receive additional information variance may apply When you have some time please register in our database (5 minute process) to be considered for future openings the link is available on our website at www.teamrecruiter.com in the Candidate section. We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone email. You are encouraged to register with us in our database to be considered for future positions available. Have a great day. ......At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas IT Finance Admin Sales Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm please visit our website at www.teamrecruiter.com. CAMSC and ACSESS certified ..All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing

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