Security Systems Engineer (Columbia, SC)

Security Systems Engineer

CONTACT Janon - 240-230-3428 - janon.chilcoat(at)cn-bus.com Security Systems Engineer Network Engineer Martinsburg WV The Internal Revenue Service (IRS) our client is the U.S. government agency responsible for tax collection and tax law enforcement. Working at the IRS provides the opportunity to be an important part of one of the nation s largest and most diverse institutions with a view of the world of finance that you can t find anywhere else. We are looking for a Security Systems Engineer to provide the day-to-day technical support services necessary to the operation maintenance modification and enhancements of the IRS Hirsch Physical Access Control System. Responsibilities Troubleshoot and resolve technical issues (Tier 1 and 2) related to the Enterprise Physical Access Control Systems (EPACS). Provide support in the less technical disciplines of IT such as system operations system configuration system diagnosis and checkout equipment installation data entry and verification media duplication document control and software installation. Participate and validate application content during system field and design document review and online operational checkouts. Perform as a member of a team or as a Team Lead as required. Provide resolution to EPACS Tier 2 non-Hirsch related issues as well as a significant portion of Tier 1 issues. Assist customers via telephone email and on-site support to resolve technical issues related to physical access systems. Fully document all interactions and follow procedures regarding contact handling resolution and escalation. Provide consultative assistance for EPACS projects including new installations or system replacements. Troubleshoot a variety of EPACS equipment including Hirsch and other equipment types. Qualifications Certifications such as CISCO Networking Microsoft Operating System or Microsoft Database are highly desirable Proficiency in configuring Microsoft applications operating systems and databases or similar systems of network software products Excellent knowledge of networks network management and computer security practices processes and procedures Demonstrated ability to analyze security system devices and components from multiple vendors and must have prior experience in working in a technical assistance call center environment Demonstrated experience and knowledge of installing configuring integrating and testing hubs concentrators bridges routers servers gateways network switching devices and or multiplexed information systems and command and control systems Bachelor s Degree or equivalent experience Three years experience operating and maintaining an enterprise class Physical Access Control System and one year working as a service desk assistor Hirsch certified with two plus years experience (Hirsch certification is required but if all other factors are present company will consider providing Hirsch training and certification.) Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Apply to Job 9053 online at www.cherokee-cngs.com.