Bilingual Technical Solution Representative (Helpdesk Exp) (Montreal)

Bilingual Technical Solution Representative (Helpdesk Exp)

URGENT Please read the job description below. If this interests you please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations first available date and a telephone contact number E-mail to ahsu(at)teamrecruiter.com Please put the job title as your subject line The recruiter in charge of this role is Ann AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link s www.stafftrak.net ApplyOnline teamrecruiter.web tt JD& jobId 010577 If you do not think you are a match for this opportunity but know someone who is feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire. My client is a well-established organization in the IT Consulting Industry situated in Kanata ON. They are looking for Multiple Bilingual Technical Solution Representative (Helpdesk Exp) This is a 12 months contract with the possibility of extension. Multiple Positions Description Prior Helpdesk phone support experience Technical computer hardware software troubleshooting Ability to write clear detailed documentation in ticketing system Bilingual (French English) is an asset Work well in a team environment Ability to work under pressure Adapts easily to change in procedures Flexible working hours Resolve issues questions with standard software such as Microsoft Office. Escalate incidents to Tier 2 High School Diploma required Technical certification ITIL A college diploma an asset Responsibility Customer Solution Centers are made up of teams that provide remote (offsite) service customer access pre-sales post-sales and service delivery. Technical teams focus is to solve various business systems and applications problems for customers onsite engineering personnel and Authorized Service Providers on standard specialized or complex systems. Applies developed knowledge of the job skills company policies and procedures to complete a wide variety of difficult assignments tasks Thorough understanding of the general technical aspects of the job Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment Works under limited supervision and normally receives no instructions on routine work and general instructions given for new assignments Qualifications High school education or equivalent Typically requires 3-5 years general experience or equivalent combination of experience and college level education Please note that this is the most up to date version of job description available at this time During Client Interview you will receive additional information variance may apply When you have some time please register in our database (5 minute process) to be considered for future openings the link is available on our website at www.teamrecruiter.com in the Candidate section. We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone email. You are encouraged to register with us in our database to be considered for future positions available. Have a great day. ......At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas IT Finance Admin Sales Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm please visit our website at www.teamrecruiter.com. CAMSC and ACSESS certified ..All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing