Bilingual Senior Customer Service Representative-Mutua l Fund (Montreal)

Bilingual Senior Customer Service Representative-Mutua l Fund

URGENT Please read the job description below. If this interests you please send a MS-Word version copy of your resume (ASAP) along with your salary expectations and a telephone contact number E-mail to dev(at)teamrecruiter.com Please put the job title as your subject line The recruiter in charge of this role is Dev. AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link s www.stafftrak.net ApplyOnline teamrecruiter.web tt JD& jobId 011317 If you do not think you are a match for this opportunity but know someone who is feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire. My client is a well-established bank looking to fill a position of Bilingual Senior Customer Service Representative-Mutual Fund Duration 10 months of contract with the possibility of extension Location Toronto ON No. of openings 1 Shift Flexibility to rotate every two weeks between the following shifts 8 30am 5pm 9am - 5 30pm 9 30am - 6pm 10 30am - 7pm. Major Job Duties and Responsibilities Handling Inbound ( 30-45 daily higher in tax season) and outbound calls from to Advisors and dealer back offices Providing excellent customer service and support to assigned business groups and or customers Acting as the first point of contact for customer transaction product and or process inquiries through email fax telephone and workflow technology. Proficiently supporting one or more call flow queues at the required service level or better applying thorough knowledge within subject matter specialties. Representing assigned internal business partners within the portfolio professionally solving more complex issues on a timely basis Skills and Competencies Advance working spoken and written French Strong customer service skills Knowledge of Mutual Funds Term products and Insurance Canadian Securities Course or IFIC Mutual Funds course (In the process of going through the course is acceptable) Good analytical and problem-solving skills Good investigation skills Good prioritization skills Good organizational skills Good oral written and listening communication skills with ability to explain procedures and legal requirements clearly and concisely Good attention to detail Ability to multi-task in a fast-paced environment EXPERIENCE 2-4 years experience in a call center in a similar capacity within the financial industry would be ideal. Call center experience in a large organization outside of the industry would be asset EDUCATION College Diploma or equivalent Please note that this is the most up to date version of job description available at this time During Client Interview you will receive additional information variance may apply When you have some time please register in our database (5 minute process) to be considered for future openings the link is available on our website at www.teamrecruiter.com in the Candidate section. We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone email. You are encouraged to register with us in our database to be considered for future positions available. Have a great day. ......At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas IT Finance Admin Sales Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm please visit our website at www.teamrecruiter.com. CAMSC and ACSESS certified ..All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing