Telemarketing supervisor (Ghaziabad)

Telemarketing supervisor

Telemarketing Supervisor Prarzoo Pvt Ltd Ghaziabad Uttar Pradesh Position 1 Qualifications BA BSC MA Knowledge to understand the sales cycle to decreasing lead qualification time Ability to improve evolution of the Telemarketing team in terms of sales knowledge and performance Ability to effectively present information in one-on-one and small group situations to customers clients and other employees of the organization. Strong Leadership and decision making abilities Able to plan on a short term basis (1-3 months) to achieve immediate performance goals. Effective management of the day to day sales delivery to plan. Able to analyze & interpret sales reports & key performance indicators to ensure delivery of a sales plan with accurate forecasting. Able to identify & resolve performance issues in a timely & effective manner. Experience 0 to 1Years. Job Profile Supervises the day to day activities of team members within the telemarketing call center operations. Monitors calls to observe employee demeanor sales technique and conformity to policies. Provides direction and guidance to ensure consistent achievement of daily monthly sales goals. Supports telemarketing representatives on calls with escalating issues. Achieve measure report and communicate goal attainment for assigned team. Develops and maintains area specific records reviews and interprets reports. Ensures accurate and timely communication of issues to Manager. Assist with managing team and personal development through coaching and training to achieve & or exceed performance objectives. Uses coaching and counseling procedures to correct on-going problems. Trains new employees and serves as a resource for information to new and existing employees. Responsible for progressive performance of team members. Maintains positive morale while accomplishing sales goals. Performs other duties as assigned. Send Resume on careers(at)prarzoo.com For Submit Your CV Online www.prarzoo.com submit-cv Like us at Facebook www.facebook.com Prarzoo