Director of WhateverWhenever - W Bellevue (190009G1) (Bellevue, WA)

Director of WhateverWhenever - W Bellevue (190009G1)

Here s To Your Journey with W Hotels Boldly coloring outside the lines of luxury W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more experience it all and hit repeat. We share our guests passions providing insider access to what s new and what s next. Moderation is not in our vocabulary and we know that lust for life demands more not less. W guests soak it in and live each day with a mantra Detox.Retox.Repeat. If you re ready to create the energetic W scene that is magnetic to everyday disruptors around the world then we invite you to explore a career with W Hotels. The W Bellevue located at Bellevue Square Bellevue WA 98004 is currently hiring a Director of Whatever Whenever. Responsibilities include Serves as the property Manager on Duty and oversees all property operations ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED 2 years experience in the guest services front desk or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major no work experience required. CORE WORK ACTIVITIES Leading Guest Services Shifts Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financial business decision making demonstrates honesty integrity leads by example. Encourages and builds mutual trust respect and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees absence. Supervises Concierge and or Bell Staff when applicable. Maintaining Guest Services and Front Desk Goals Manages day-to-day operations ensuring the quality standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize organize and accomplish your work. Handles complaints settling disputes and resolving grievances and conflicts or otherwise negotiating with others. Observes service behaviors of employees and ensures that all uniformed employees are properly attired and groomed each wearing a nametag. Assists with energy conservation efforts by monitoring compliance during property tours. Implementing and Monitoring Projects and Policies Related to Guest Experience and Safety Implements the customer recognition service program communicating and ensuring the process. Conducts regular inspection tours of the entire facility for appearance safety staffing security and maintenance. Sends copy of MOD report to all departments on a daily basis. Ensures compliance with all policies standards and procedures. Understands and can implement all emergency plans including accident death elevator thefts vicious crimes bombs fire etc. Understands and complies with loss prevention policies and procedures. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed. Intervenes in any guest employee situation as needed to insure the integrity of the property is maintained guest satisfaction is achieved and employee well being is preserved. Serves as a leader in displaying outstanding hospitality skills. To apply now go to s jobs.marriott.com marriott jobs 190009G1 %3Flang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media. FacebookTwitterLinkedInInstagram(at)lifeatmar riott on Snapchat. So we ask where will your journey take you Additional Location Seattle Washington Redmond Washington. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.