Customer Service Representative - Payment Operations (Montreal)

Customer Service Representative - Payment Operations

The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting... or you may be asked to start sooner than the expected start date if you are able to do so Please read the job description below. If this interests you please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number E-mail to vinoth(at)teamrecruiter.com Please mention the job title above in the subject line The recruiter in charge of this role is Vinoth AFTER you have submitted your resume via e-mail (when you have a moment) please apply online to match your resume to the job with following link s www.stafftrak.net ApplyOnline teamrecruiter.web tt JD& jobId 011519 If you do not think you are a match for this opportunity but know someone who is feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire. Our client is well-established in the Banking Industry they are looking for a Customer Service Representative - Payment Operations Location MONTREAL QC Duration 12 Months contract with high possibility of extension Job Description This is an investigative position (like an internal PI). Will be using internal systems (training provided) to review discrepancies. There are targets goals to be met daily. The Montreal International Payment Operations which is an integral part of the Wholesale Banking Products Operations provides domestic and international payment services on behalf of Retail branch customers Corporate clients Canadian American financial institutions Correspondent banksDaily Responsibilities Answering 25-30 calls per day in English from corporate and retail customers calling to initiate wire transfers from personal and commercial accounts Input wire transfers received via fax and email Provide on-the-job assistance and support the processing completion of wire payments Interacting with teammates customers and other lines of business such as Help Desk Investigations etc.Top Must Have Skills Fluent in English and Excellent Communication Skills University degree Strong problem solving capabilitiesTop Nice to Have Skills (1-2 years of related experience) Previous experience in the financial industry operations and or fast paced environment Call center experience Some of the key services Payment Operations offers are Payments processing in Canadian dollars US dollars and Sundry Foreign currencies (i.e. EUR GBP CHF etc.) via SWIFT Phone Fax Email EDI Investigation follow-up and problem resolution supporting Treasury Payments Solutions (TPS) Corporate and other Bank Relationship management inquiries. Online Banking for Business for corporate clients (OLBB) Real time risking with accounting system (CBDS and MECH) Settlement Liquidity risk control for CAD dollar exchange with Canadian Banks (LVTS)Skills Good computer skills - Microsoft Office (Outlook Excel Word) Excellent telephone etiquette Good investigation skills Good prioritization skills Good organizational skills Good customer service skills Team player Shows initiative Enthusiastic motivated individual Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply When you have some time please register in our database (5 minute process) to be considered for future openings the link is available on our website at www.teamrecruiter.com in the Candidate section. We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone email. You are encouraged to register with us in our database to be considered for future positions available. Have a great day. ......At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas IT Finance Admin Sales Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm please visit our website at www.teamrecruiter.com. CAMSC and ACSESS certified ...All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing.