Great Job Opportunity (Lehi, FL)

Great Job Opportunity

A Costa Vida Assistant Manager is responsible and held accountable for supporting the General Manager in the performance of all activities within the restaurant they are assigned to manage. Assistant Managers are expected to maintain a high level of food quality customer service and sanitation. At Costa Vida our Mission and Values are the foundation to providing a great guest experience every day and should be the driving force behind all job expectations and responsibilities. At Costa Vida our Mission and Values are as follows Mission- We serve amazing Mexican-inspired fresh food that offers a quick escape to the coast . Specific Responsibilities include Maintains the Quality Assurance Program and sees that standards are actively upheld within the restaurant. Coaches trains and acts on areas that present an opportunity for improvement. Ensures that the restaurant is neat clean safe and organized. Ensures that food is kept within proper temperature guidelines. Assist the GM by maintaining good knowledge of HAACP program and executing by the Costa Vida standards. Ensures that safety standards are followed while cooking or preparing food within the restaurant. Follows and sees that portioning guidelines are adhered to for master recipes and menu build recipes alike. Ensures that all prepared recipes meet not only taste standards but appearance standards as well. PROVIDING the ULTIMATE GUEST EXPERIENCE All actions and decisions are completely focused on and driven by the Guests wants and needs. Provides a happy high energy environment where Guests are excited to return. Provides a clean safe environment in which Guests feel comfortable to dine. Ensures all Guests are treated with dignity respect and professionalism. Is aware of any Guest issues and sees they are handled in a fair and timely fashion. Follows up with Team Members regarding Guest feedback providing training and coaching in any areas below standards. Trains employees with a high Guest satisfaction mentality providing great service and product at all times. Builds relationships with Guests leading to repeat visits and therefore increased sales. Methods including table touching identifying repeat visitors then acting accordingly and extra efforts for kids. TRAINING and DEVELOPMENT Provides an environment where all Team Members are treated fairly and respected so as to successfully operate in addition to creating an atmosphere where Team Members want to be grow and learn. Orientation training and development provided to company standards. Ensures that all Team Members are trained motivated and empowered to meet and exceed Costa Vida standards. Provides feedback and coaching to strengthen skill set and execution. Seeks development and growth opportunities for personal improvement. Makes effective decisions regarding Team Members performance. Holding Team Members accountable for their actions. Confronts poor and or exceptional performance accordingly. EFFECTIVE BUSINESS MANAGEMENT Leads by providing the proper example for Team Members to follow. Identifies staffing needs (including day-to-day and special circumstances) and acts accordingly. Supports company-wide marketing programs and evaluates local restaurant marketing opportunities. Is keen on the restaurant s customer demographics in addition to competitor activities. Is seasoned and effective in the following fields Time Management and Planning Organizational Skills Creates an effective Team atmosphere. Communication Delegation (with follow-up) Is positive and professional in all interactions with Team Members Guests Vendors and Colleagues. ETHICAL and FAIR BUSINESS PRACTICES Serves as a role model by setting a positive example for the entire Team in all aspects of business and personnel management. Provides appropriate and effective coaching and or discipline. Maintains sufficient records and documentation for all disciplinary occurrences. Monitors procedures to ensure the safety and security of all Team Members Guests company materials and assets such as but not limited to the building and all of its components cash food equipment and supplies. Adheres to general applicable laws rules and regulations. PERSONAL ATTRIBUTES and CHARACTERISTICS Great communication skills. Able to present well in front of others. Capable of self-motivating. Good Team-motivator. Ability to achieve and maintain desired results by using goal setting methods. Maintains good constructive problem solving capabilities. REQUIREMENTS Minimum of a high school diploma or equivalent. Must have a valid driver s license accompanied with a good driving record and proof of insurance. Must have a telephone or other reliable means of communicating with all Team Members. Functioning knowledge of computers including but not limited to common email systems (i.e. gmail yahoomail) Microsoft Word Microsoft Excel Bi-lingual skills a plus.