Renewal Assistant (Alexandria)

Renewal Assistant

TAD PGS INC. is currently seeking a Renewal Assistant for one of our clients in Albany NY. To Apply Please email kiona.daniels(at)adeccona.com with word copy of resume and the title of the position you are applying to only email with the position title listed and word copy of resume will be considered. Job Description Responds and makes a best effort to resolve all callers inquires and needs including those concerning programs such as Medicaid Child Health Plus and Family Health Plus. Assists customers including prospective enrollees and people assisting enrollees or acting on their behalf via the phone mail web or in person in accordance with all Department performance standards policy and procedures and protocols. Provides information and direction to callers regarding mail-in and telephone renewals the Premium Assistance and FHP Buy-In Programs and other programs as applicable. Facilitates the fulfillment of caller requests for documents via mail fax email or download. Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate. Accesses reads and interprets data elements on all applicable state systems provides support resolves inquires and educates callers. Escalates calls or issues to the Call Center Lead for resolution as needed. Enters appropriate data and information into the applicable automated systems for processing renewals and uses every call as an opportunity to provide education support and confirms accuracy of customer information in MAXe and state systems. Facilitates translation services for non-English speaking callers according to procedures. Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems. Performs other duties as assigned by management.