ACCOUNT REPRESENTATIVE NEEDED (North Hills, AR)

ACCOUNT REPRESENTATIVE NEEDED

Applicants must have a good driving record a valid California drivers license and be able to pass background screening. This position requires the ability to perform collections in the field. Please read and review the job description and qualifications below before submitting a resume. Rapid Advancement Opportunity Competitive Pay Bonus Plan For All Positions Paid Vacations Interested candidates please reply to this posting with your resume. ACCOUNT REPRESENTATIVE JOB DESCRIPTION GENERAL DESCRIPTION Responsible for telephone and field collections to ensure rental accounts are current controlling and managing daily credit activities including in-home collections skip tracing to locate customers and merchandise recovery of merchandise and processing legal accounts when necessary. ESSENTIAL FUNCTIONS Organize daily activities to perform collection tasks. Meet or exceed Company collection guidelines. Communicate with customers with past due accounts via telephone or written communication. Visit past due customers in-home as necessary to collect payment or recover merchandise. Follow Company s plan for record keeping on all correspondence with customers and status of collection efforts. Follow all State and Federal collection laws. Establish and maintain relationships with area lien holders and law enforcement agencies. Perform skip traces as required. Negotiate return of store merchandise with lien holders. Advise management on merchandise recovery and prosecution decisions. Prepare request and track prosecution against customers and lien holders. Team with store sales staff on initial rental decisions. Receive payments and post amount paid to customer s account. Perform rental order verifications as requested by management. Perform duties which include rentals sales verifications collections installations etc. as necessary. Maintain vehicle mileage logs. Protect Company assets and maintain Company confidentiality. Utilize internal company resources including intranet fitment guide etc. when needed. Ability to work with minimum supervision. Ability to work Saturdays and split days off until 8 p.m. or later. QUALIFICATIONS To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Experience High school diploma or GED or one year collections experience or equivalent combination of education and experience. Previous RTO experience including field collections or recovery desirable. Language Ability Excellent oral and written communication skills. Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Ability to read speak and understand Spanish desirable. Certificates and Licenses Valid in state driver s license. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit use hands to finger handle or feel reach with hands and arms and talk or hear. The employee is frequently required to walk and stoop kneel walk and stand. The employee is occasionally required to climb or balance and stoop kneel crouch or crawl. The employee must frequently lift and or move up to 50 pounds. Specific vision abilities required by this job include close vision distance vision depth perception and ability to adjust focus. The above job description is not intended to be an all inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.