Senior Leader-CCC - Starwood CCC-Wichita (19000SGH) (Wichita, KS)

Senior Leader-CCC - Starwood CCC-Wichita (19000SGH)

Here s To Your Journey with Marriott International is the world s largest hotel company with more brands more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So we ask where will your journey take you The Starwood CCC-Wichita located at 4031 E. Harry Street Wichita Kansas 67218 is currently hiring a Senior Leader-CCC. Responsibilities include The Senior Supervisor directs all daily sales floor activities within the assigned location. The objective of the Senior Supervisor is to create a high performance culture through an effective and versatile leadership style obtaining best in class results. He she effectively manages a segment of the inbound Reservations and Member Services Supervisor teams and associates to optimize CEC performance. The Senior Supervisor contributes to the overall direction of the Wichita CEC by working closely with their teams peers and support staff to deliver maximum performance at the lowest overall cost to the company. Performance is measured through hourly daily weekly and monthly key metrics to ensure best possible performance within the CEC. Overall effectiveness is measured through sell to call conversion agent talk handle time effective use of STAR cost effectiveness (cost per call) and overall customer & client satisfaction. Within the unique environment of the Wichita Customer Engagement Center the Senior Supervisor will support the local and the senior leadership teams to provide support for the entire site and support the physical plant HR financial and administrative functions within the center. Key Accountabilities CCC Operations & Leadership Assists the other senior CEC leaders in developing and implementing the CEC strategic and operating plan. Provides management direction to the CEC staff ensuring that designated duties are performed as required by all personnel and that the center performance objectives are met. Along with other CEC leaders is a leader of change within the CEC. Constantly challenges current business approach and service delivery. Provides direct leadership to Supervisors and indirect supervision to all hourly associates. Ensure Supervisors are providing guidance and support to their teams and that they are learning and growing in their leadership skills as outlined in the Success Profile Definitions of Marriott s Core Competencies. Through leadership of their Supervisor teams ensures Associate performance is monitored daily and reviews these statistics personally becoming personally involved as needed to drive the best possible performance from the operation focusing on key behaviors. Supports our Be Nice efforts by engaging with all employees and actively participating in operational discussions employee quality groups hotel site visits and special projects that may be assigned. Financial Assists the Senior CEC leaders to manage the operating budget of the CEC and authorize expenditures that are essential while controlling costs of the location. Achieves monthly financial targets. Human Resources Working with HR ensures the CEC is attracting the best available talent pool in the market by ensuring Marriott is perceived as a premier employer in the area. Supports all recruiting hiring and training efforts within the CEC. Engage with the HR and Leadership Development teams to develop their own leadership skills and those of their direct reports. Using the key measure of Engagement feedback monitors employee feedback and morale to ensure a high degree of employee satisfaction is maintained at all times. Supervision Exercised Direct Supervision R.A.M Supervisors Indirect Supervision Coaches Hourly associates Trainers CEC Support Associates Other teams as assigned by the center director Responsibility and Authority Profitability Financial There are a number of financial related elements crucial to the success of the Senior Supervisor CEC as they support the Senior CEC team and other CEC leaders Manages expenses in the CEC (Monthly Sales Supervisor Budgets). Creatively reduce costs wherever possible. Client (Property) Satisfaction Maintain the highest level of client satisfaction possible through all means including attention to detail follow through problem solving skills negotiation skills management team development and application of sound business practices to achieve results through appropriate deployment of resource. Customer Satisfaction Maintain the highest level of customer satisfaction possible through all means including attention to detail follow through problem solving skills and management activities. Asset Management Manage all assets of Marriott Hotels located in the engagement center or used to manage the center operations. Employee Satisfaction This is one of the most important measures for the success of this position. Marriott operates in an environment where employee participation is encouraged on the part of all people and necessary from management. Motivating others to achieve their best is central to this position. Internal Contacts All Interactive Marketing Channels staff Marriott executives Global S.R.S. team Worldwide Support Services Information Technology Accounting Legal and all of Marriott International. External Contacts Outside Vendors Contractors and service providers. Technical Job-Specific Competency Requirements Project management Strong diagnostic and analytical problem-solving skills Highly organized with the ability to prioritize in a rapidly changing environment Strong negotiation skills and sales orientation Superior verbal written communication and presentation skills Highly motivated to succeed including a demonstrated professional business style Exceptional human relations skills and ability to maintain a high degree of confidentiality Strong and versatile leadership skills in a team-focused environment Proficient in Microsoft Suite of products with special emphasis on Excel Word and PowerPoint Bachelor s Degree in Business Accounting Marketing equivalent education experience preferred Minimum 1 year of Supervisor experience preferred How to Apply Please apply on marriott.com careers In addition you must submit a letter of interest and a resume. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. To apply now go to s jobs.marriott.com marriott jobs 19000SGH %3Flang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media. FacebookTwitterLinkedInInstagram(at)lifeatmar riott on Snapchat. So we ask where will your journey take you Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.