IS Manager Service Delivery - Incident (Menomonee Falls, WI)

IS Manager Service Delivery - Incident

This position is responsible for effectively managing technology to achieve service delivery commitments to the business while reducing costs through continuous improvements. Leads a team of subject matter experts responsible for the optimization root cause analysis and maintenance of IT services. Provides timely and accurate on-call support for production infrastructure components. PRIMARY RESPONSIBILITIES Responsible for meeting performance expectations as defined in service and operating level agreements Continually seeks to optimize services through technology innovation and implementation improvements while maintaining quality. Provide team leadership for the design implementation and support of multi-platform enterprise-wide systems. Establish communicate and document acceptance criteria for...read moreApply NowCompany