Advisor-Inbound Technical - Compensation: 11.00 (Charleston, SC)

Advisor-Inbound Technical - Compensation: 11.00

Description POSITION SUMMARY IBEX Global employees will be receiving inbound customer calls to assist our client s customers with operating system issues related to their Internet connectivity and client-provided hardware and software. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Customer Service Representative is expected to meet and or exceed established goals attend and actively participate in training re-training and up-training programs. Requirements ESSENTIAL FUNCTIONS Assist customers with setup connection of High Speed Internet service including installing uninstalling hardware and related software and drivers. Follow-up resolution actions related to technical escalations pending unresolved issues and outages Utilize client base tools to provide accurate consistent and timely responses to Customer inquiries Troubleshoot and resolve email setup issues and usage including third party setup and usage. Review and respond to e-mail messages in a professional manner Utilize chat services to respond interactively to troubleshoot detect and correct customer issues via the Internet using proprietary software. Troubleshoot detect and correct configuration of communication ports Ethernet adapters PCI devices USB wireless adapters NAT routers and wireless access points. Ability to convey genuine empathy and handle difficult or agitated customers IBEX Global Employees Provide prompt courteous and efficient service to ensure customers do not experience any undue delay inconvenience or discomfort Shall not do anything that would discredit dishonor reflect adversely upon or in any manner injure the reputation of the client. Never be condescending use sarcastic tones of voice use profane language or disconnect the customer prematurely (hang up on customers) Excellent base salary 11.00 hr Production Shift differential .35 hr after 4pm All Day Saturday and Sunday Paid Training 10.50 hr Comprehensive benefits package Opportunities for advancement Provide service to Fortune 500 companies Professional Working Environment Paid Time Off Free Parking Bus Route Must Provide Resume High School Diploma & 2 forms of ID at time of interview.