Customer Service Representative - Compensation: $11.01/hour (Chubbuck, ID)

Customer Service Representative - Compensation: $11.01/hour

Key Responsibilities Resolve questions issues which do not require an insurance license. Completes customer s transactional requests as provided by caller. Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities requiring a transfer to a licensed representative. Actively listens to customer issues or questions showing interest compassion and displaying empathy for the caller s situation. Verify coverage for customers or verify that policy changes were made and provide proof of insurance documents to customers. Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tools. Acknowledge and direct customer s requests for additional products or services to appropriate licensed representatives. Ensure facilitation of first call resolution and customer satisfaction on all transactions. Handle requests regarding customer documentation (including all documents sent out by our company) and be able to clearly explain details of their nature. Knowledge Skills Abilities Experience Work schedule It is Allstates goal to support our customers how when and where they want to be served. The Pocatello-Chubbuck Customer Contact Center will provide service 24 hours a day 7 days a week 365 days a year. As a result it is critical that all our team members can commit to a flexible work schedule that includes weekends and some holidays. Most Contact Center employees work one weekend day typically a Saturday as a part of their normal work week. We do our best to provide a balance between work and personal life and will provide sufficient notice of schedule changes. There are two possible schedules. Compensation and other important information Compensation- 11.01 per hour or 22 900 per year. Excellent benefits beginning your first day of employment including 401K health dental vision and life insurance. Tuition reimbursement after one year of employment. The opportunity to advance within a growing diverse organization. Join our award-winning team We value diversity balance innovation and providing an environment where employees can thrive. allstate-pocatellocustomerservice.jobs