Front Desk Supervisor - Renaissance Hotels (13000SNF) - Compensa (Austin, AR)

Front Desk Supervisor - Renaissance Hotels (13000SNF) - Compensa

A place in the world with style like yours. Great benefits training opportunities for career growth and promotion.Bring your whole self to work as an ambassador at the world s leading lifestyle brand.Position Front Desk SupervisorLocation Renaissance Austin Hotel- 9721 Aboretum Blvd - Austin TX 78759Job Description The Renaissance Austin Hotel seeks a Front Desk Supervisor to join the Renaissance Team. Duties include Assist staff with expediting problem payments (e.g. problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations assigning room and issuing and activating room key. Process all payment types such as room charges cash checks debit or credit. Set up accurate accounts for each guest upon check-in (i.e. sharewiths separate room tax incidentals comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g. Bellperson Housekeeping) as necessary to resolve guest call request or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training motivating and coaching employees serve as a role model and first point of contact of the Guarantee of Fair Treatment Open Door Policy process. Report accidents injuries and unsafe work conditions to manager complete safety training and certifications. Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information. Anticipate and address guests service needs. Speak with others using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Benefits may include medical dental vision 401(k) profit sharing paid time off tuition reimbursement career advancement hotel room discounts and more. You must apply on-line to be considered. Explore opportunities that fit your style at www.marriott.com careers. When searching to apply for this job click Apply Now link then click Management Positions Worldwide and Non-Management Positions in the United States and Canada link which will open a new window. Upon entering the application website enter 13000SNF into the Job Number search bar. Then click Search for jobs . Click the Position Title and then click Apply Online . Returning users are required to enter a username and password. New users will need to create an account. Click Login. From there begin filling out the entire application until you receive a message indicating your completion.Marriott International is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.