Part-Time Front Desk Agent - The Westin Calgary - (19090267) (Calgary)

Part-Time Front Desk Agent - The Westin Calgary - (19090267)

Here s To Your Journey with Westin At Westin we are committed to empowering the well-being of our guests by providing a refreshing environment thoughtful amenities and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests well-being and we re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best and they appreciate our supportive attitude anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you re someone who has is positive adaptable and intuitive and has a genuine interest in the well-being of others around you we invite you to discover how at Westin together we can rise.The The Westin Calgary located at 320 4 Ave SW Calgary AB T2P2S6 is currently hiring a Part-Time Front Desk Agent. Part-Time Front Desk Agent Responsibilities include At Marriott International we celebrate the optimists who make their own mark. Our founders J.W. and Alice Marriott started with a small idea a root beer stand. From there it grew into a small hotel business and then another bigger one. Together they created something that changed their future and maybe yours. A great career is a great adventure. Now it s your turn. Where will your journey take you The Westin Calgary is looking for an outgoing and personable self-starter to be the newest member of our Front Office Team. Job Duties Process all guest check-ins by confirming reservations assigning room and issuing and activating room keys. Process all payment types such as room charges cash checks debit or credit. Process all check-outs including resolving any late and disputed charges. Answer record and process all guest calls messages requests questions or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals departures) identify any special requests and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation. Requirements 2 years customer service experience is required hotel experience preferred. Post-secondary education preferred. Scheduling availability on weekends and evenings and willingness to work shift work is required. Strong communication skills are required to speak with others using clear and professional language and answer telephones using appropriate etiquette. Ability to read and visually verify information in a variety of formats (e.g. small print). Ability to stand or walk for the majority of the work shift and move at a speed that is required to respond to work situations (i.e. run walk jog). Ability to move lift carry push pull and place objects weighing less than or equal to 20 pounds Reach overhead and below the knees including bending twisting pulling and stooping. Maintain confidentiality of proprietary information protect company assets Perform other reasonable job duties as requested by Supervisors. What we offer you Travel perks- explore the world around you with generous hotel and food discounts globally. Growth opportunities- we believe that wider experiences provide a more enriching experience and offer mentorship training and professional development. Rewards and recognition- We believe hard work should be acknowledged and encourage exceptional service and leadership. We are the world s leading global hospitality company with more brands more hotels and more opportunities for associates to grow and succeed. With 5 700 properties you ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com marriott-brands.mi. Find Your World. Candidates must be able to provide valid Canadian Work Authorization as The Westin Calgary will not provide Labour Market Impact Assessments (LMIAs) at this time. To apply now go to s jobs.marriott.com marriott jobs 19090267 %3Flang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media.FacebookTwitterLinkedInInstagram(at)lif eatmarriott on Snapchat So we ask where will your journey take you v_AddL v_LocMarriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal provincial or local laws. Notification to Applicants The Westin Calgary takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting our online application or an interview please call 905-366-5227 or email CanadaApplicationAccommodation(at)marriott.co m and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.