WFH Customer Service Rep (McKinney, AR)

WFH Customer Service Rep

Text GLOBE to 86754 to complete your application The Customer Service Representative s (CSR) role is to provide superior customer service. Providing exceptional service by ensuring all inquiries and issues are handled promptly and professionally through the use of multiple systems. Through training CSR s focus on first contact resolution and high customer satisfaction while maintaining adherence to defined operational standards set for CSR s (i.e. attendance utilization call quality etc..). The Customer Service Representatives acts on behalf of Torchmark and its affiliates as First tier support for all customer inquiries and is required to effectively communicate and resolve each related issue. This position is also required to assist with important department and company initiatives on an as-needed basis.Monday to Friday schedules no weekend phone schedules. Site closed-Thanksgiving and Christmas Must live within a commutable distance from Tuscon AZ for training. Daily Duties Assist with daily call volume (service level takes priority) Provide accurate resolutions to customer inquiries in a professional and courteous manner Ensure customer needs are met on every interaction (phone email written correspondence etc.) Meet Quality Assurance Requirements and other key performance metrics. All other duties as assigned Excellent verbal & written communication skills Excellent listening skills and the ability to ask probing questions understand concerns and overcome objections Proficient in Microsoft Office Suite specifically Word Excel Outlook and general working knowledge of the Internet for business use. Ability to learn new computer systems. Knowledge of customer service principles and practices Teamwork Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team. Customer Service Focus Demonstrate a focus on listening to and understanding client customer needs and then delighting the client customer by exceeding service and quality expectations. Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers Type 30 wpm Schedule Flexibility Detailed oriented Ability to professionally handle and resolve escalated issues High school diploma or equivalent. 1 year of customer service experience in a similar role. Must remain in current role for at least 9 months Physical Requirements Heavy computer and phone usage. Sitting 90% of the workday. Willingness to work shift work and overtime is required. Ability to work weekends (if when required) Frequency - Rare.