Celebrity Services - Gaylord Opryland Resort and Convention Cent (Nashville, TN)

Celebrity Services - Gaylord Opryland Resort and Convention Cent

Here s To Your Journey with Gaylord Gaylord Hotels is a multi-location hospitality brand guided by a single focus extraordinary meetings and conventions. From guest rooms and meeting space to entertainment and dining all in a self-contained environment Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR you ll bring your warm smile genuine excitement and a consider it done spirit to work. In return you ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change Take the initiative. Enjoy the Rewards.The Gaylord Opryland Resort & Convention Center located at 2800 Opryland Drive Nashville TN 37214 is currently hiring a Celebrity Services. Celebrity Services Responsibilities include Assist members and guests with the pre-arrival process arrival check-in member activities experiences problem resolution and member departure check-out. Conduct pre-calls to arriving members make pre-arrival arrangements grocery orders amenity orders and handle any other member arrival requests. Review and log preferences traces in computer system. Contact members for pre-departure calls. Handle Front Office duties including check-in check-out prepare arrival packets and departure folios perform audit checklists prepare and distribute welcome packages process billing and perform administrative duties. Respond to requests for visitor information special arrangements activities or services (e.g. transportation reservations dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from members guests with unique needs and follow up to promote satisfaction. Gather summarize and provide information about the property and the surrounding area amenities including special events and activities. Answer record and process all calls messages requests questions or concerns. Contact appropriate individual or department (e.g. Engineer Bellperson Housekeeping) as necessary to resolve call request or problem. Understand and assist with reservation services. Assist with Bell valet services for owners when requesting their vehicles. Perform Lobby Ambassador tasks. Review shift logs daily memo books and document pertinent information in computer system and logbooks. Report any incidents accidents injuries and unsafe work conditions to manager and complete safety training and certifications. Follow all company policies and procedures ensure uniform and personal appearances are clean and professional maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all members and guests according to company standards anticipate and address service needs assist individuals with disabilities and thank others with genuine appreciation. Speak with others using clear and professional language prepare and review written documents accurately and completely and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. To apply now go to s jobs.marriott.com marriott jobs 19162996 %3Flang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media.FacebookTwitterLinkedInInstagram(at)lif eatmarriott on Snapchat So we ask where will your journey take you Additional Locations Brentwood Tennessee Goodlettsville Tennessee Hendersonville Tennessee Murfreesboro Tennessee Smyrna Tennessee Franklin Tennessee Columbia TennesseeMarriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.