Customer Care Representative (Salem, OR)

Customer Care Representative

WE ARE PEOPLEREADYStaffing. It s what we know. Because we ve been providing staffing solutions putting people to work for nearly 30 years. Whether you re looking for work or you re seeking workers for your business PeopleReady is the North American leader in the industrial and on-demand staffing space. The PeopleReady Branch 1123 located at 699 High St. N.E. Salem OR 97301 is currently hiring a Customer Care Representative. Job Description Carries out all customer service activities such as responding to inquiries and handling complaints issues and concerns in a prompt courteous and effective manner by performing the following duties. Responsibilities Communicates with customers by phone or in person Accepts and enters orders from faxed or emailed documentation Verifies schedule to ensure all orders have been scheduled correctly Generates all related paperwork required for customer orders checking order for special requests and post inventory records Coordinates special requests with traffic and operations expediting order as needed Traces orders as required and notify customers of any activity concerning account Verifies orders have been posted (finalized) on a daily basis Maintains reported OSD claims and completes weekly OSD logs Addresses complaints concerning billing or service rendered referring complaints of service failures to designated departments for investigation Acts as a liaison between operations and customer in managing account and account needs Prepares daily weekly and monthly reports for customer activities Qualifications Bachelor s degree preferred - Knowledge of WMS a plus - Excellent and effective communication skills - Excellent computer skills proficient in Microsoft Outlook Word and Excel - Disciplined self-starter capable of motivating other Common sense approach to business practices Strong work ethic that continually raises the bar towards perfection Ability to read analyze and interpret company policies procedures and agreements To begin your journey go to s www.peopleready.com welcome branch 1123& req 7782BR Connect and network online with us s www.facebook.com PeopleReadys www.linkedin.com company peoplereadys twitter.com _PeopleReadys www.youtube.com channel UCMdTbGeEvNwF7phVPT74TAg We will get to know you and connect you with jobs that match your skills experience and preferences. We work hard every single day to find jobs so each employee has opportunity and variety in their work.PeopleReady is an equal opportunity employer and we value diversity. We do not discriminate based on race religious affiliation color national origin gender age marital status sexual orientation veteran status or disability.