Call Center Representative (Framingham, MA)

Call Center Representative

WE ARE PEOPLEREADYStaffing. It s what we know. Because we have been providing staffing solutions putting people to work for nearly 30 years. Whether you are looking for work or you are seeking workers for your business PeopleReady is the North American leader in the industrial and on-demand staffing space.The PeopleReady Branch 1823 Located Framingham MA 01702 USA is currently hiring Call Center Representative.Job DescriptionWe are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.Responsibilities Include Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers needs clarify information research every issue and provide solutions and or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal team qualitative and quantitative targets Qualifications Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types Ability to multi-task set priorities and manage time effectively High school degree To begin your journey go to s jobs.peopleready.com jobs PR-1201344 Call-Center-Representative Connect and network online with us s www.facebook.com PeopleReadys www.linkedin.com company peoplereadys twitter.com _PeopleReadys www.youtube.com channel UCMdTbGeEvNwF7phVPT74TAg We will get to know you and connect you with jobs that match your skills experience and preferences. We work hard every single day to find jobs so each employee has opportunity and variety in their work.PeopleReady is an equal opportunity employer and we value diversity. We do not discriminate based on race religious affiliation color national origin gender age marital status sexual orientation veteran status or disability.