Front Desk - Guest Experience - JW Marriott Atlanta Buckhead - ( (Atlanta, GA)

Front Desk - Guest Experience - JW Marriott Atlanta Buckhead - (

Live Fully at Marriott International 1 Leader in Hospitality At Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place. The JW Marriott Atlanta Buckhead located at 3300 Lenox Road NE Atlanta Georgia 30326 is hiring a Front Desk - Guest Experience. Responsibilities include Organize confirm process and conduct all guest check-ins check-outs room reservations requests changes and cancellations. Secure payment verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests Supply guests residents with directions and information regarding property amenities services and hours of operation and local areas of interest and activities. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift secure bank. Process all payment types adjustment vouchers paid-outs correction vouchers and miscellaneous charges provide change. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Review shift logs daily memo books and document pertinent information in logbooks. Receive record and relay messages accurately completely and legibly. Notify Loss Prevention Security of any guest reports of theft. Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake-up calls screening calls and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g. voicemail mail faxes) received for them and send to room if required. Answer record and process all guest calls requests questions or concerns. Receive record and relay messages accurately completely and legibly. Log all guest requests or issues into computer contact appropriate individual or department (e.g. Bellperson Housekeeping) and follow up with guest to ensure their request has been met to their satisfaction. Assist guests with accessing the internet.Follow all company and safety and security policies and procedures report accidents injuries and unsafe work conditions to manager. Ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation. Speak with others using clear and professional language answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others support team to reach common goals listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g. small print). Enter and locate work-related information using computers and or point of sale systems. Stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Apply now at s jobs.marriott.com marriott jobs 21006962 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc. and Great Places to Work Institute among others. Chat engage and follow us on social media. Facebook Twitter LinkedIn Instagram Visit marriott.com careers to learn more about our workplace culture and career opportunities. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.