Head Golf Pro - JW Scottsdale Camelback Inn - (21023986) (Paradise Valley, AZ)

Head Golf Pro - JW Scottsdale Camelback Inn - (21023986)

Live Fully at Marriott International 1 Leader in Hospitality At Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place. JW Scottsdale Camelback Inn located at 5402 E Lincoln Dr Scottsdale AZ 85253 United States is hiring a Head Golf Pro. Responsibilities include Assists the Director of Golf in managing the overall daily golf operation including golf shop retail services food and beverage services and the driving range areas. Directs and works with managers and employees to ensure guest and employee satisfaction while striving to maximize the financial performance of the department. CANDIDATE PROFILEEducation and Experience High school diploma or GED 2 years experience in the golf course management or related professional area member of Professional Golfers Association (PGA) or Ladies Professional Golfers Association (LPGA) (Membership required for US locations only).OR 2-year degree from an accredited university in Business Administration or related major 1 years experience in the golf course management or related professional area member of Professional Golfers Association (PGA) or Ladies Professional Golfers Associates (LPGA) (Membership required for US locations only). CORE WORK ACTIVITIESManaging Golf Operations and Budgets Helps to ensure cash control policies are in place and followed by all Golf team members. Stays actively involved with overall property goals and initiatives (e.g. project teams property committees community involvement). Ensures all employees have the proper supplies equipment and uniforms. Ensuring Exceptional Customer Service Assists the Director of Golf in meetings with guests on an informal basis at check-in and or upon course completion to obtain feedback on quality of course service levels and overall satisfaction. Sets a positive example for guest relations. Handles guest problems and complaints. Empowers employees to provide excellent customer service. Ensures employees understand expectations and parameters for service performance. Observes service behaviors of employees and providing feedback to individuals. Strives to improve service performance. Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement. Conducting Human Resources Activities Assists with the recruiting and hiring of Golf team members with the appropriate skills. Participates in the employee performance appraisal process providing feedback as needed. Establishes and maintains open collaborative relationships with employees and ensuring employees do the same within the team. Solicits employee feedback utilizing an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns. Celebrates successes and publicly recognizing the contributions of team members ensuring employee recognition is taking place on all shifts. Adjusts staffing levels and services to meet customer demand and budget expectations. Participates in the development and implementation of corrective action plans. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicates expectations recognizing performance and produces desired results. Assists and directs the professional staff in the proper handling of all day-to-day golf events functions and customer course play. Implements property safety awareness programs to ensure a safe work environment for employees and guests. Participates in employee progressive discipline procedures. Ensures employees are cross trained to support successful daily operations. Brings issues to the attention of the Director of Golf and Human Resources as necessary. Ensures property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Apply now at s jobs.marriott.com marriott jobs 21023986 %3Flang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc. and Great Places to Work Institute among others. Chat engage and follow us on social media. Facebook Twitter LinkedIn Instagram Visit marriott.com careers to learn more about our workplace culture and career opportunities. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.