Technical Support Specialist (Ottawa)

Technical Support Specialist

High Tech Genesis is looking for an outgoing technical support specialist who will work directly with our customers and provide technical support for various products and technical issues. YOU will be a part of a dynamic team bringing our IP video platforms to a higher level of quality and YOU will play an important role in the evolution of our products. Required Skills and Experience Degree in computer science engineering or related subject Minimum of 3 years of experience in after-sales technical support of an embedded product Proven ability to solve problems evaluate and solve technical cases and explain resolutions in a simple way Remain effective and maintain a positive attitude during times of change and stress and consider change as an opportunity for improvement Identify situations that cause customer dissatisfaction and strive to reverse or reduce negative impacts Strong written verbal and interpersonal communication skills Ability to manage and deliver a dynamic set of objectives Proven experience in customer relations and satisfaction concerns Open-minded and the willingness to learn and try new technologies Organized patient curious and precise Bilingual English and French oral and written communications Great understanding of network concepts (TCP IP subnetworks DNS domains multicast) Knowledge of video management systems and industry standards used in video security (Onvif PTZ etc.) Good comprehension of Windows operating systems (Windows 7 10 Server Storage Server) Good understanding of storage systems and disk configurations (DAS NAS RAID iSCSI) Occasional travel Desired Skills Familiar with IP video streaming concepts (MJPEG H.264 RTSP etc.) Knowledgeable in virtualization tools (VMWare VirtualBox ) Note 1 You MUST be legally entitled to work in Canada (i.e. possess Canadian Citizenship Permanent Residency or Valid Work Permit)Note 2 High Tech Genesis Inc. is an Equal Opportunity Employer.Note 3 Accommodations are available upon request for all aspects of the hiring process.Note 4 Please submit a MS Word version of your resume when applying for this position. Please forward a MS Word version of your resume to job.frcvv(at)hightechgenesiscareers.recruitee .com