Resident Services Coordinator (San Francisco, CA)

Resident Services Coordinator

Overview Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates. First point of contact with resident and provides high level of customer service.Responsibilities First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates. Prepares service requests works closely with service contractors to ensure jobs are handled appropriately. Maintains a working knowledge of company policies applicable local state and Federal laws and regulations affordable housing programs and other applicable policies and procedures to ensure compliance while performing tasks. Qualifications This position requires a High School Diploma GED. Additional degrees that are preferred for this position include Associate Degree in General Studies. 1-2 years of required experience in Customer Service and Resident Retention. Required skills for this position include customer service personal accountability reasoning negotiations Microsoft Office respect for policy and communication. Incredible associate rental discount if you choose to live on-site Who wouldn t want to live at one of our beautiful properties (especially at a discounted rate) Equal Opportunity Employer Minorities Religion Sex Protected Veterans Disability Sexual Orientation Gender Identity Marital Status Pregnancy Age National Origin Genetic InformationDrug free workplace vizi Apply HerePI143685091