Customer Care Specialist

jobs(at)globalchannelmanagement.coms www.globalchannelmanagement.com jobopenings5 00am to 1 30pm.Customer Care Specialist needs technical Support training or equivalent work experience in an office atmosphereCustomer Care Specialist requires High School Diploma Computer experience required Technical Support training or equivalent work experience in an office atmosphere. PC Hardware knowledge Good Technical Problem-solving skills with field technicians Must know MS Office including Outlook and Excel. Customer Care Specialist duties Liaison between our clients field techs and our technical support teams to resolve issues. Create work orders on a ticketing system for the purpose of dispatching field technicians. Monitor the Central Management System to identify errors for dispatch to field technicians or internal groups. Respond to requests from the field technicians via voice text and email. Respond to referred issues from external and internal sources via the telephone or email.

26-08-2024 UNITED STATES, Somerset, NJ

Category: Employment & Jobs

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