Venue Planner - W Toronto - (21118951) (Toronto)

Venue Planner - W Toronto - (21118951)

Live Fully at Marriott International - 1 Leader in Hospitality At Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place.W Toronto located at 90 Bloor St E Toronto ON M4W 1A7 is currently hiring a Venue Planner. Responsibilities include n> As a Venue Planner you will light up each guest s experience as their first point of contact for their beverage dining experience. You have a way with words ensuring a lasting first impression as you prepare and direct them to the best seats in the house. You have a good pulse of your surroundings always ensuring that even in the most chaotic time your vibrant personality shines through and that your guests are taken care of. You are not just seating our guests you are preparing them for what will be an epic beverage dining experience Guest Relations Assign and ensure work tasks are completed on time for hourly staff and that they meet appropriate quality standards. Supervise the operation of the venue by communicating goals performance expectations timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood. Responsible for data management and tracking in relation to Covid-19 Protocol. Collaborate with management to formally recognize hourly employees performance contributions. Perform table check with to ensure guest satisfaction. Assist in the counseling coaching of hourly employees on work related concerns and issues to ensure satisfaction and productivity. Serve as a departmental role model or mentor to employees. Responsible for managing table assignments managing of table turns manage guest communication for future bookings open table and online reservations. Responsible for escalated problem resolutions with restaurant guests ensuring to listen actively and respond positively to guest questions concerns and requests Manage the schedules relating to hourly associates. Direct and manage security assistance as needed. Supervise and participate in daily venue programming as required. Continuously manage the venue inventory by ensuring place settings are available at all times menus are current clean and available and each guest has a napkin clean silverware and any other item that is part of the standard place setting. Manage the venue floor plan by moving and arranging tables chairs and settings and organize seating for groups with special needs request with minimal amount of disturbance to other guests. Welcome and acknowledge each and every guest upon arrival with a smile eye contact and a friendly verbal greeting using the guest s name when possible and addressing guest s needs in a professional and positive manner. Anticipate guests service needs by engaging in conversation regarding their stay including asking questions of guests to better understand their needs and watching listening to guest preferences and acting on them whenever possible. Provide assistance to individuals with disabilities including assisting visually hearing or physically-impaired individuals within guidelines (e.g. escorting them when requested using words to explain actions writing directions on paper moving objects out of the way or offering access to Braille or TDD phones). Guide guests through the dining rooms and provide any needed assistance. Thank every guest upon departure invite them to return and wish them a fond farewell. Complete any other duties task as assigned by the management. Working with Others Support all co-workers and treat them with dignity and respect. Develop and maintain positive and productive working relationships with other employees and departments. Partner with and assist others to promote an environment of teamwork and achieve common goals. General Food and Beverage Services Monitor dining rooms for seating availability service safety and well being of guests. Maintain cleanliness of work areas throughout the day practicing clean-as-you-go procedures. Notify management of maintenance repairs issues. Report any employee guest and or vendor incidents and accidents to management and Loss Prevention at the time of the incident and or accident. Assist your and other departments when needed to ensure optimum service to guests. CRITICAL TASKS Safety and Security Report work related accidents or other injuries immediately upon occurrence to manager supervisor. Complete appropriate safety training and certifications to perform work tasks. Follow property specific procedures for handling emergency situations (e.g. evacuations medical emergencies natural disasters). Identify and correct unsafe work procedures or conditions and or report them to management and security safety personnel. Follow company and department safety and security policies and procedures to ensure a clean safe and secure environment. Policies and Procedures Protect the privacy and security of guests and coworkers. Maintain confidentiality of proprietary materials and information. Follow company and department policies and procedures. Ensure uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures. Protect company tools equipment machines or other assets in accordance with company policies and procedures. Perform other reasonable job duties as requested by Supervisors. Communication Speak to guests and co-workers using clear appropriate and professional language. Answer telephones using appropriate etiquette including answering the phone within 2 rings answering with a smile in one s voice using the callers name transferring calls to appropriate person department requesting permission before placing the caller on hold taking and relaying messages and allowing the caller to end the call. Talk with and listen to other employees to effectively exchange information. Discuss work topics activities or problems with coworkers supervisors or managers discreetly and quietly avoiding public areas of the property. Quality Assurance Quality Improvement Comply with quality assurance expectations and standards. MINIMUM QUALIFICATIONS & REQUIREMENTS Experience & Certification SMARTSERVE certified Food Handler Certification 2 years serving experience in a fast paced high volume environment restaurant environment. Previous experience using technology based reservations systems an asset. Intermediate to advance knowledge and use of computer software. Physical Demands Stand or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Psychological Mental Demands Ability to successfully multitask and manage multiple seating requests at the same time. Ability to work successfully in an extremely fast paced and high-volume environment. Ability to work irregular hours that fluctuate in timing as per business demands CRITICAL COMPETENCIES Interpersonal Skills Service Orientation Work Relations Communications Etiquette Skills Personal Attributes Demeanor At Marriott we are committed to putting our associates first and their health and safety are our highest priorities. This position requires associates to be fully vaccinated for COVID-19 per current Public Health Agency of Canada standards or approved for a Human Rights accommodation. To apply now go to s jobs.marriott.com marriott jobs 21118951 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law. Notification to Applicants W Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act 2005 the Accessibility for Manitobans Act and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting our online application or an interview please call 905-366-5227 or email CanadaApplicationAccommodation(at)marriott.co m and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.