Assistant Club Lounge Manager - The Ritz-Carlton - (21114545) (Fernandina Beach, FL)

Assistant Club Lounge Manager - The Ritz-Carlton - (21114545)

Live Fully at Marriott International 1 Leader in Hospitality At Marriott International you have the opportunity to grow in your career work with teammates that feel like family and help make our world a better place. The Ritz-Carlton Amelia Island located at 4750 Amelia Island Pkwy Amelia Island FL 32034 is hiring a Assistant Club Lounge Manager. Responsibilities include Supports the supervision of the day-to-day operation of the club lounge. Strives to continually improve hospitality and employee engagement. Documents and works to resolve any guest concerns or club lounge incidents. Answers guest questions and directs guests within the club lounge. Maintains condition of the club lounge and orders supplies and equipment. CANDIDATE PROFILEEducation and Experience High school diploma or GED 2 year s experience in the guest services front desk housekeeping or related professional area.OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major CORE WORK ACTIVITIESSupporting Operations and Management of the Club Lounge Verifies that all company standards are being maintained in each area of the club lounge. Supports the supervision of the day-to-day operation of the club lounge. Supports all areas of club lounge operations. Orders necessary supplies and verifies workers have supplies equipment tools and uniforms necessary to do their jobs. Maintains working condition of club lounge equipment. Understands night audit procedures and being able to comprehend and utilize reports as necessary. Understands and complies with loss prevention policies and procedures. Provides a safe working environment in compliance with OSHA MSDS. Coordinates with Food and Beverage to support lounge operations. Complies with all corporate accounting procedures. Supporting the Management and Development of Club Lounge Team Extends professionalism and courtesy to Club Lounge Team at all times. Stays readily available approachable for all employees Leads by example demonstrating self-confidence energy and enthusiasm. Assists in employee scheduling against guest and hours occupied room goals. Solicits feedback for continuous improvement. Managing the Guest Experience Extends professionalism and courtesy to guests at all times. Provides excellent customer service by being readily available approachable for all guests. Motivates and encourages staff to solve guest and employee related concerns Strives to continually improve guest and employee engagement. Answers guest questions and directs guests within the club lounge. Assists coordinates customer group requests. Takes proactive approaches when dealing with guest concerns. Assists Club Lounge Team in understanding guests ever-changing needs and expectations and how to exceed them. Conducting Human Resource Activities Assists in training staff and monitors adherence to all relevant policies and procedures Monitors daily shift operations and supports compliance with all policies standards and procedures. Assists in providing relevant training to employees Apply now at s jobs.marriott.com marriott jobs 21114545 lang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc. and Great Places to Work Institute among others. Chat engage and follow us on social media. Facebook Twitter LinkedIn InstagramVisit marriott.com careers to learn more about our workplace culture and career opportunities. Additional Location(s) Jacksonville Florida Fernandina Beach Florida Kingsland Georgia Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.