Remote HVAC Tech Support (Austell, GA)

Remote HVAC Tech Support

HVAC Tech Support needs minimum 2 years HVAC systems or controls service industryHVAC Tech Support requires 2-3 years previous engineering support technical support technical sales consulting technical customer service. a good knowledge of networking required connectivity of modem connectivity of gateways understanding troubleshooting of networks and network traffic. good understanding of cybersecurity practices mainly with respect to edge hardware and cloud vulnerability testing would be add on . associates degree in business marketing or related technical disciplines or equivalent experience in any of the following military duty with responsibilities focused in the hvac systems engineering or service industry Strong team player positive attitude works well with groups offers and receives constructive criticism. Strong business communication and organization skills including ability to read analyze and interpret client support requests and write business correspondence. Knowledge and proficiency in Word PowerPoint Excel internet software salesforce webinars and multi-media. HVAC Tech Support duties Acts a subject matter expert of Connected Offering products features and functionalities regularly updates knowledge and functional understanding of the platforms and applications. Conducts web and teleconferences to train new and existing users in customer facing products or tools. Interfaces with internal and external customers operation teams and account branch resources throughout the customer s subscription . Provides ongoing consultative support and detailed instructions to users through telephone e-mail and Salesforce. Provides and facilitates expert knowledge to the customer on product and service capabilities. Independently takes action and responds timely to adoption utilization customer satisfaction. . Remains persistent with the customers to ensure they are maximizing product features realizing value and increasing their ROI from their Connected Offerings applications findings and resolution within Salesforce.