Customer Specialist (Jacksonville, FL)

Customer Specialist

Customer Specialist needs 1-3 years customer service customer support or inside sales experienceCustomer Specialist requires 1-3 years customer service customer support or inside sales MS Office Financial Services Banking experience preferred Strong work ethic and self-starter able to effectively manage multiple priorities and adapt to change within a fast-paced business environment. Ability to quickly learn multi-task and to meet expectations in a customer-centric and results-driven environment. Careful attention to details and excellent time management skills. Proficiency in basic computer skills- Advanced Excel knowledge preferable. Intellectually curious about our business our clients and focused on finding the best solutions. Excellent negotiation and analytical skills - Sales or Customer Service experience preferred Ability to work effectively both independently and as a team member. Comfortable with handling high call volume and forming strong and lasting relationships with clients over the phone. Ability and willingness to work a flexible schedule overtime as needed. Ability to take constructive feedback and implement training concepts into your ongoing development. Monday to Friday from 8 30 to 7 00pm. Customer Specialist duties Communicates with external and internal customers through various channels (phone email and letters) maintaining a positive empathetic and professional attitude at all times. Demonstrates excellent interpersonal written and oral communication skills. Including the ability to ask probing questions to understand concerns and overcome objections. Responds promptly and accurately to customer inquiries and process a variety of customer requests within different levels of complexity. Including account reconciliation account updates document requests invoices buyout quotes web portal troubleshooting etc.