Call Center Rep (Tempe, AZ)

Call Center Rep

Call Center needs 2-3 years office-based customer service or call center experienceCall Center Benefits requires Strong computer and phone skills. Ability to use web-based computer applications and Able to manage telephone Chat customer interactions and convey confidence while resolving the customer s issues. Training hours are 6 am to 2 30p Normal hours of operation (to be available to east coast customers) are 4 30 am to 2 30p now and changes in the fall to 5 30a to 3 30p. Hours will depend on business needs and will be staggered within those time Professional friendly demeanor with a customer-oriented attitude. Good communication and listening skills. Able to accept constructive criticism. Able to understand and accurately communicate customer s needs while demonstrating critical thinking and problem solving skills. Must pay great attention to detail. Able to thrive in a changing environment. (Every call is different and requires a unique and customized response from the CSR.) Able to complete work accurately while under deadline pressure. This includes quickly making decisions with limited input from the supervisor Call Center Benefits duties Answer incoming telephone calls chats and e-mails from business customers calling into our Customer Service Center. Create service requests from those inquiries and respond within Service Level Agreement. Follow customer-specific policies and procedures. Use judgment and basic knowledge (provided as part of the initial job training) to determine proper service request handling. Escalate and track high priority service requests according to account procedures. Prioritize work to meet or exceed established performance standards. Provide service request follow-up and reporting as required.