Clinical Operations Director (Remote located in New York) (London, KY)

Clinical Operations Director (Remote located in New York)

Maximus is currently hiring a Clinical Operations Director to work with the Independent Practitioner Panel which completes assessment reviews and issues practitioner orders for New Yorkers who qualify for long-term in-home care. The Clinical Director builds and leads the Clinical Operations Department (composed of Nurse Practitioners and Physician Assistants) with the support of collaborative colleagues and staff. As a large employer and Federal contractor Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment. Primary Responsibilities Develop and implement operational strategic goals for process and workforce management efficiencies consumer experience and satisfaction and quality management Manage provider staffing and maintain staffing model s needs Prepares detailed reports for auditors accrediting or licensing bodies Develop and oversee the Quality Management Plan (QMP) for clinical quality and recommend process improvements and enhancements Ensure compliance with Maximus policies project policies and procedures and state and federal regulations applicable to programs administered by Maximus Ensure that all program activities are aligned with contractual standards for quality of service Minimum Requirement Master s Degree field of study in Management Business or Healthcare Policy preferred 5 years of clinical operations management experience focused on community-based long-term care service and delivery and or eligibility and community health assessments 10 years of related experience in the field of customer service delivery quality management and continuous improvement Experience working within large complex clinical operations teams Licensure NY State Board Certified Nurse Practitioner Project Management Certification preferred Management experience working directly with the clinical professions (RNs Nurse Practitioners Physician Assistants MDs DOs) preferred Home Office Requirements Cell Phone Candidates must have their own cell phone Computer Equipment Will be provided company-issued computer equipment Internet Reliable high-speed internet service with 100 Mbps download speed