Account Management Specialist (Phoenix, AZ)

Account Management Specialist

Account Management Specialist needs customer service experienceAccount Management Specialist requires Attention to detail Customer Service (on the phone and through email) problem solver email MS Word Excel Strong written and verbal communication skills ability to perform repetitive tasks with a high degree of accuracy comfortable working independently Time Management Basic research and data collection) Strong organizational and problem-solving skills with the ability to pay attention to detail Ability to handle multiple tasks in a fast-paced growth-oriented environment Good communication skills to effectively interact with internal and external business partners Ability to work overtime when volumes are high to meet business needs and department service level agreements Ability to work cohesively within a team environment Personal computer skills to include various software package including word processing spreadsheet electronic mail presentation and banking systems Account Management Specialist duties Assists with establishing existing customer setups to include but not limited to adding deleting and maintaining accounts. Submits necessary supporting documentation for imaging and ensures compliance with banking policies regulations and regulatory statues. Assists in training new Account Management team members and provides cross-training when requested. Provides support and works cohesively with internal and external business partners. Participates in testing system enhancements. Adheres to the department s operations schedule to ensure all team job requirements are completed within the department s service level agreements. Complies with all related Federal State and Industry laws and regulations pertaining to Banking