Airline Customer Service Agent (El Segundo, CA)

Airline Customer Service Agent

Pacific Aviation is a leading airport-handling provider dedicated to providing exceptional service for some of the world s finest airlines. By developing and growing our people we know that our team members are the reason for our 25-year plus success record. We currently support three west coast major airports (LAX SFO & SEA) and are looking to expand to more locations across the U.S.At Pacific Aviation we don t just accept differences we celebrate them and believe that a diverse team is a strong team. We thrive on our varied backgrounds and perspectives for the benefit of our employees our services and our community. All candidates for hire promotion and performance are evaluated on the basis of merit alone.Pacific Aviation is looking for bright ambitious and motivated professionals to join our team as Customer Service Agents. Customer Services Agents guide airline customer across their entire journey at the airport. This role is focused on leading customers through check-in boarding and the departing process. Our Passenger Service Agents take pride in providing an exceptional customer experience and fostering a collaborative work environment.Bilingual PreferredCore Job Responsibilities Customer Service Provide an exceptional customer experience for passengers guiding them through their airport journey and resolving challenges that arise with respect and compassion. Teamwork Work together as a team and foster a collaborative environment that supports all agents in successfully fulfilling their duties. Operational Excellence Successfully learning and mastering the technical aspects of the job in order to successful execute all required duties. For example learning the check-in system the boarding process and following proper airport documentation. People Excellence Successfully learning and master the soft-skill required to successfully execute all required duties For example learning how to quick build a relationship with a customer understanding how to de-escalate frustrated passengers and actively listening to learn the root cause of customers challenges. Safety Ensure the safety of passenger and team members at all times. What we are looking for A Growth Mindset we are looking for individuals who are interested in personal and professional growth as we are committed to growing our people and advancing their careers. Professionalism we are looking for individuals who demonstrate professional etiquette behavior and courtesy as our customers rely on us to help them with all their needs. Decision Making & Organization we are looking for individuals who understand how to organize and prioritize their work to ensure the most pressing tasks get completed An Eye for Detail We are looking for individuals who have an eye for detail as there are many documents that need to be submitted to the airport the airline and the airplane to successfully depart a flight. Bilingual Preferred Any of the followingEnglish Tagalog English Mandarin English Cantonese English Vietnamese English Thai English Indonesian English Hindi Gujarati English Japanese English Spanish Applicants must be Available to work a minimum 4 days per week ( including weekends and holidays) Available to attend 5 days of computer training Fluent in English and Preferred Language Computer literate Legally authorized to work in the United States of America (USA) BENEFITS Medical Dental Vision benefitsPaid TrainingUniform 401kPaid Time OffParking PAYLAX 18.69 per hour