Customer Service Agent (Orlando, FL)

Customer Service Agent

Customer Agent needs 5 years of service industry experience managing service operations and or service schedulingCustomer Service Agent requires Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. Must have strong interpersonal skills to effectively communicate with both internal and external clients. Service industry Scheduling industry Must have the ability to simultaneously handle a large and diverse number of projects tasks and issues with tact cooperation and persistence. Able to prioritize work activities based upon financial impact to desired business goals. Experience and or basic project accounting or costing principals is desired. Able to influence diverse teams to accomplish tasks goals. Customer Service Agent duties Coordinates customer service requests from initiation to service completion and maximizing technical resource productivity and profitability by efficiently scheduling and dispatching Technicians Analyzes and assesses technical team performance and makes adjustments as needed to enhance customer satisfaction in a cost effective manner. Receives customer requests for unscheduled or scheduled service. Determines customer needs and matches appropriate Technician or Team Lead to the need. Communicates the action plan and services to be provided directly to the customer. Ensures work has been performed to the customer s expectations and performs follow-up with the customer as needed. Answers any customer inquiries and resolves or escalates customer issues as appropriate. Upon completion reconciles all service requests daily. Coordinates labor scheduling to align technician to the appropriate customer and service need. Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians.