Sr CSR - Outreach (Fannin Huntand Rockwell Counties) (Arlington, TX)

Sr CSR - Outreach (Fannin Huntand Rockwell Counties)

Job descriptionPosition provides effective customer services via telephone and in person to clients and community members regarding the selection enrollment and eligibility requirements for various Texas Health and Social Services Programs by utilizing excellent in-depth knowledge of enrollment requirements program information and polices. Identifies develops and builds relationships with community state and faith based organizations to enhance presence in the community.Conducts outreach including phone calls home visits and community presentations in the field in accordance with project policy and procedures (70% of the time). Solely responsible for a specific geographic area and related tasks for that area. Travels independently using proper safety precautions. Conducts one-on-one and group outreach presentations to recipients and community members within a specific territory or initiative. Work environment varies and is mobile. Presents program education and enrollment options to recipients to encourage recipient action. Presents managed care options to recipients and assists them in using their health care and dental plans and community resources as needed. Identifies develops builds and maintains positive relationships with county staff state agencies and community faith based groups to enhance presence in the community. Retrieves researches and analyzes data from multiple data bases to answer client concerns and Completes direct data entry into designated internal automated systems in accordance with EB Project policies and procedures. Identifies issues problem solves and escalates unresolved issues and concerns to management immediately and regularly. Establishes and maintains knowledge of community and participates in community events health fairs and other activities as needed. Multi-tasks in several computer applications at once while holding conversation with client. Responsible for documenting activity in automated systems and reporting outcomes on a daily weekly basis. Responsible for ensuring confidentiality of client information. Uses customer services skills to adapt to situations and deal with clients face to face. Willingness to work a flexible schedule including weekends and evenings. Assists other Outreach Counselors and other team members with management and completion of daily duties to ensure compliance with contract standards and requirements. May be required to wear personal protective equipment (PPE) when having client in-person interaction for precautionary measures Provide customer service inbound support via telephone when needed to assist the EB Call Center department Performs other duties as may be assigned by management Requirements Bilingual preferred Required to travel within region assigned High School diploma GED or equivalent certification DSHS Community Health Worker certification preferred. One years of human services experience or experiences dealing with the public. Proficient in Microsoft Office products. Knowledge of Excel required. Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for their unique circumstances. Excellent organizational written and verbal communication skills. Ability to perform comfortably in a fast-paced deadline-oriented work environment. Ability to work as a team member as well as independently. Must be able to remain in a stationary position for an extended period of time. Occasionally lifts carries or otherwise moves items weighing up to 25 pounds. Work is often performed conducting home visits presentations and part in an office environment. Reliable transportation with proper insurance and Texas Driver s License that meet the State of Texas requirements. Highly developed problem solving skills preferred. Demonstrated ability to build high performing teams preferred. Medicaid knowledge preferred Click or Copy into your browser to apply s bit.ly 3yo8SG7