Clinical Experience and Quality Manager (Onsite NYC) (Gallup, NM)

Clinical Experience and Quality Manager (Onsite NYC)

Full descriptionThis position requires the individual to live within the New York City area and be onsite 3-4 days week with 1-2 days week being remote. This role will support NYC Presbyterian Hospital locations covering 5 boroughs. The hospital does provide a shuttle for transportation between facilities The Clinical Experience & Quality Manager is a qualified and licensed healthcare professional who provides support to Local Staffing Travel Nurse Allied Health and Locums division. The Clinical Experience & Quality Manager is assigned to support all customers in partnership with the business divisions. Primary responsibilities include management of human resources quality clinical education and risk processes that support clinicians on assignment. They will serve as a subject matter expert to both internal and external customers and serves as a sales partner to educate customers on our quality programs and clinical leader engaged in implementation and service delivery. This position manages candidate qualification and credentialing requirements to ensure qualified candidates are placed in the appropriate practice setting. This role supports strategic initiatives that result in operational excellence customer engagement and retention. Job Tasks Provide support to Local Staffing Allied Travel Nurse and Locums divisions in the assigned territory Lead workgroups for Managed Services Provider (MSP) account implementation and ensures best practices are communicated in a methodical and professional manner Presents business cases for specific improvements in client processes in order to improve service delivery generate cost efficiencies and mitigate risk in alignment with business objectives Coordinates with Sales division to manage client and clinician situations in an effective manner Shares best practices and follows standardized procedures Demonstrates knowledge of internal AMN policies as well as those relevant to facility state federal and accreditation standards Demonstrates ability to manage complex issues while maintaining a flexible positive cooperative demeanor. Demonstrates adaptability to meet periodic changes in departmental needs and promotes direct honest open and timely communication Provides primary clinical support to all assigned clients including Associate Vendors by engaging with facility key contacts to address clinical processes and concerns Responds urgently to customer concerns that jeopardize assignment completion by coordinating with internal sales operations leaders and stakeholders to make timely and informed decisions Troubleshoots assignment issues and investigates situation gathering all relevant information with clinicians clients and internal departments to resolve the problem in a cooperative and collaborative framework Provides oversight to the performance evaluation process to promote the quality of clinicians recognizes clinicians for superior performance Designs and implements action plans to prevent cancellations and optimize quality performance Collaborates with Senior Reporting Analyst to prepare and deliver client presentations that support the Quarterly Business Review process emphasizing historical trends in quality and clinical factors Delivers training to Sales division in order to elevate awareness and implementation of clinical and quality policies and procedures tailoring content and delivery method to specific situation to ensure highest retention. Other projects as assigned to support departmental and organizational initiatives Education Certifications & Experience Minimum Education Certifications Bachelor s degree in nursing Master s degree in Nursing or Allied Health professionals Preferred Education Certifications Master s degree in nursing administration informatics education or comparable degree in human resources management AONE NM certification LSS certification Minimum Experience 5 years of experience as an RN 2 years of direct supervisory or management Respect Passion Continuous Improvement Trust Customer Focus Innovation AMN Healthcare is an EEO AA Disability Protected Veteran Employer We encourage minority and female applicants to apply We value professionalism in everything we do this includes the professional presence we project as we interact with internal and external customers APPLY NOW