Customer Care Call Center (East Hartford, CT)

Customer Care Call Center

Customer Care Call Center needs 6 month minimum experience in call center environment.Customer Care Call Center requires Transaction experience Data entry Basic understanding of a call center environment and quality monitoring processes Ability to provide Exemplary Customer Service and achieve results through respect empathy knowledge and commitment. MS Office 6 month minimum experience in call center environment. Typing test required 45 WPM Training for 4 weeks 8a-430p hrs Role is onsite Interviews onsite Eligibility experience a plus Bilingual capabilities a plus Administrative Knowledge and operational experience in Medicaid and or CHIP programs a plus. General knowledge of public health Medicaid and human services systems preferred. Customer Care Call Center duties Provide one-to-one telephone contact with consumers and providers. Assist with password resets. Accurately respond to incoming calls received by the call center. Accurately document all interactions with consumers. Maintain technical and program policy proficiency in the HUSKY Health rules guidelines and other related program policies. Properly forward calls to Call Center Leadership or other CT agencies per procedures. Provide clear complete accurate and objective information based on full understanding of program requirements. Log calls into call tracking system note trends in consumer questions and concerns report and recommend measures to improve customer service. Work with consumers in difficult situations. Handle and data enter complaints in accordance with approved policies and procedures. Research inquiries as needed.