Inbound Call Center (Trenton, NJ)

Inbound Call Center

Inbound Call Center needs 1 year call center experienceInbound Call Center requires Monday - Friday between the hours of 8 30AM - 5 00PM. High School diploma or GED Bilingual a Plus A minimum of 1 year call center experience in telephone customer service or related experience Display a positive attitude while meeting or exceeding the demands of a given situation task or performance standard. Excellent communication and listening skills Computer literacy and ability to use multiple programs Attention to detail and problem solving Minimum of 30 - 35 WPM Sit for long periods of time handling inbound telephones and keyboarding information over the course of an 8 hour shift. Understand and retain a large amount of information Skills to answer and respond professionally to escalate calls should they arise. Communicates Inbound Call Center duties Respond to telephone inquiries and concerns using approved procedures and guidelines while ensuring quality and integrity of the call Answers questions on various issues such as child support payments history and account histories. Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system. Gathers information researches resolves inquiries and appropriately documents customer calls. Read and interpret documents on file. Understand and retain a large amount of information. Communicates appropriate options for resolution in a timely manner Maintains adherence (attendance punctuality use of AUX time). Maintain and adhere to Client Guidelines regarding Confidentiality of the cases and documents reviewed.