Customer Service Representative Password Reset (Mon - Fri Schedu (Fort Pierce, FL)

Customer Service Representative Password Reset (Mon - Fri Schedu

In this position Customer Service Representatives (CSRs) at Maximus will be assisting callers with password resets account unlocks and uploading documents to HealthCare.gov premium payments or plan contact information. To prepare you for this role Maximus provides paid comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes (onsite) in Lawrence KS targeted start date is discussed with recruiter. This is an onsite regular FT position. Pay and Benefits Base rate 17.00 hr Monday Friday shifts between (8am 5pm) 401K with company match Paid accrued Sick Leave and 11 paid holidays Accrued PTO after 1 year of employment Company paid base employee Medical Coverage Employee Assistance Program (EAP) Employee Wellness and Discount Programs Flexible scheduling options that meet lifestyle and family goals A supportive environment with peers who share your passion for improving people s lives Career development and promotional opportunities No cold calling sales or collection calls Responsibilities Provide responses to webchat inquiries in a courteous and professional manner using pre-scripted responses Follow policies and standard operating procedures such as filling out timesheets adhering to privacy rules and responding to numerous phone inquiries. Utilize standard technology such as telephone e-mail and web browser to perform job duties Maintain up-to-date knowledge of client regulations and policies Report problems that occur via the online system so they can be addressed by the appropriate parties Respond to inquiries within staffing and time parameters Working special holidays and or overtime may be required Regular and predictable attendance is required All personnel will be required by contract to undergo program update training as the program changes Education and Qualifications High School Diploma or equivalent required Minimum six (6) months customer service experience required Must be able to speak and read English fluently Ability to work within established turnaround times Must have excellent interpersonal skills and the ability to organize simultaneous tasks Ability to work as a member of a team