Director IT Operations (Holbrook, AZ)

Director IT Operations

We Stand For Something Good Our people come first when it comes to hospitality - that s how we lead Our mission is to stand for something good in all that we do making a positive impact on our business restaurants and communities. You ll learn valuable skills and be empowered to make a difference while working with one of the fastest-growing hospitality brands in the world. Doing what s right is always a priority - from supporting our teams to helping in our neighborhoods. Learning and growth opportunities are available so that you can succeed in your career. Sharing ideas having fun and working collaboratively isn t just something we talk about - it s how we operate every day.At our company doing what s right is a top priority for us - from our teams to our neighborhoods. Our teams are at the core of what we do and what we stand for - supporting them is part of our DNA. We ll provide you with opportunities to learn and grow so that you can succeed in your career. Sharing ideas having fun and working collaboratively isn t just something we preach - it s how we operate every day. .Director IT Operations The Director of IT Operations plays a central and critical role in unifying and enabling our company. This individual will be responsible for providing an enlightened service and support experience to all team members. They will define and execute our IT Operational Strategy in support of the rapidly growing enterprise including providing leadership of the IT Helpdesk and ownership of end-user computing that spans product ownership to support as well as hands-on triage. This high visibility service-oriented role will require sourcing and developing the best people and enabling them with efficient processes and technology to ensure a great end-user and guest experience. This challenging and rewarding role requires a skilled operation professional with proven experience leading teams that support a 24 7 operation including change and incident management.Key Responsibilities Lead technology operations strategy and execution for the enterprise. Develop IT Operations processes and standards to ensure the security availability stability and scalability of enterprise solutions while effectively and consistently supporting end users.Management of the Helpdesk Support team to deliver superior customer service to our personnel. Define consistent service models and ensure effective coverage for both our restaurants and the corporate office. Develop people and evolve the team processes and service standards. Set team goals that align with corporate and IT Strategy and are measurable through KPIs.Lead the IT Operation from the front exhibiting problem-solving leadership and participating in complex operational troubleshooting. Develop strategies and work directly with IT Leadership to gain alignment. Project manage strategic initiatives through implementation.Responsible for overall End User Computing for restaurants corporate offices and remote users including desktop telephony videoconferencing webinars Office 365 Exchange Online etc.Develop and maintain an overall organizational model and resource plan to ensure effective and consistent service delivery and management of 3rd party service providers. Identify opportunities for automation cost savings and service quality improvement for our end users.Apply Here s bit.ly 3TGjytF