Director IT Operations (Forest Lakes, AZ)

Director IT Operations

We Stand For Something Good What is our secret to establishing the benchmark in hospitality We put our employees first Our mission is to stand for something positive in all we do. While working for one of the world s fastest-growing hospitality organizations you ll learn lifelong skills and be empowered to have a real impact on our business restaurants and communities.We are committed to always doing the right thing from our workers to our communities. Our teams are vital to who we are and what we do supporting them is in our DNA. We will provide you with chances for learning and growth to help you thrive in your field. We don t just preach sharing ideas having fun and working together we live it every day.Director IT Operations The Director of IT Operations is vital to our company s unification and enablement. This person will be in charge of giving all team members with an informed service and support experience. They will create and implement our IT Operational Strategy in support of the fast-growing organization including providing leadership of the IT Helpdesk and ownership of end-user computing which includes product ownership support and hands-on triage. This high-profile service-oriented job will include identifying and developing the best people as well as providing them with efficient procedures and technology to ensure a positive end-user and visitor experience. This demanding and rewarding position calls for a talented operation expert with demonstrated experience leading teams that support a 24 7 operation including change and incident management.Key Responsibilities Lead technology operations strategy and execution for the enterprise. Develop IT Operations processes and standards to ensure the security availability stability and scalability of enterprise solutions while effectively and consistently supporting end users.Management of the Helpdesk Support team to deliver superior customer service to our personnel. Define consistent service models and ensure effective coverage for both our restaurants as well as the corporate office. Develop people and evolve the team processes and service standards. Set team goals that align with corporate and IT Strategy and are measurable through KPIs.Lead the IT Operation from the front exhibiting problem-solving leadership and participating in complex operational troubleshooting. Develop strategies and work directly with IT Leadership to gain alignment. Project manage strategic initiatives through implementation.Responsible for overall End User Computing for restaurants corporate offices and remote users including desktop telephony videoconferencing webinars Office 365 Exchange Online etc.Develop and maintain an overall organizational model and resource plan to ensure effective and consistent service delivery and management of 3rd party service providers. Identify opportunities for automation cost savings and service quality improvement for our end users.Apply Here s bit.ly 3TGjytF