Rooms Operations Manager Atlanta (In-Market OSR) - (19000C2A) (Bethesda, MD)

Rooms Operations Manager Atlanta (In-Market OSR) - (19000C2A)

Here s To Your Journey with Marriott International is the world s largest hotel company with more brands more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So we ask where will your journey take you The Marriott International HQ located at 10400 Fernwood Road Bethesda MD 20817 is currently hiring a Rooms Operations Manager Atlanta (In-Market OSR). Responsibilities include Members of the Operations Support Resources team will be deployed to temporary assignments of varying durations (based on specific hotel needs) as directed by CLS Leadership. This job is designed to fill the gaps in the operations of our hotels as identified by leadership. This job will require members of the team to travel extensively however relocation is not expected. The time in position requirement will follow the standard company policies. Performance will be evaluated after each assignment via an appraisal from the General Manager Department Head of the hotel where the assignment occurred. Operations Support Resources associates are expected to demonstrate professional demeanor and behavior always as the associate represents the Continent Lodging Services organization of the Americas. Hotel operations management generalist position that manages Front Desk (including Bell Door Staff Switchboard AYS DTS Valet Parking Garage and Concierge Guest Services as applicable) and Rooms (including Front Office Engineering Maintenance Housekeeping Recreation and Laundry as applicable) operations. Understands brand standards and operations requirements for performance in each of the discipline areas. Coordinates labor scheduling and leads shifts across each discipline area depending on property need. Directs and works with associates to carry out guest arrival and departure procedures. Accountable for supporting compliance with brand standards and legal obligations. Leads shift teams to provide consistent high quality service. Coordinates and leads daily stand-up meetings. Communicates performance expectations and trains staff in processes. Assists more senior managers in completion of financial and administrative duties. Strives to continually improve guest and associate satisfaction and maximize financial performance. CORE WORK ACTIVITIES Managing Rooms Operations Functions associated with Front Desk Housekeeping and Guest Services Leads daily Front Desk Housekeeping and Guest Services shift operations and ensures compliance with all policies standards and procedures. Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financial business decision making demonstrates honesty integrity. Creates and nurtures a hotel environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service. Leads by example demonstrating appropriate behaviors self-confidence energy and enthusiasm. Manages day-to-day operations ensuring the quality standards and meeting the expectations of the customers on a daily basis. Understands associate positions well enough to perform duties in associates absence. Executing Against Department Performance and Budgetary Goals Understands the impact of department s operations on the overall hotel financial goals and objectives and manages to achieve or exceed goals. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Supervises an effective inspection program for service iterations all guestrooms and public space. Inspects guestrooms daily. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Supports and supervises an effective inspection program for all guestrooms and public space. Managing Profitability Performs required annual Quality audit with GM & Regional leadership. Ensures a viable key control program is in place. Reviews financial statements sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Oversees the financial aspects of the department including purchasing and payment of invoices. Conducting Human Resources Activities Interviews and hires managers and hourly associates. Provides guidance and direction to subordinates including setting performance standards and monitoring performance. Identifies the developmental needs of others and coaching mentoring or otherwise helping others to improve their knowledge or skills. Administers the performance appraisal process for direct report managers. Ensures orientations for new team members are thorough and completed in a timely fashion. Uses all available on the job training tools to train new associates and provide follow-up training as necessary. Additional Responsibilities as Assigned Provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and or updates the executives the peers and the subordinates on relevant information in a timely manner. Ensures that all department equipment is in proper working condition and that department areas and storerooms are clean. Performs departmental administrative duties. Addresses complaints and serves as Manager on Duty as needed. CANDIDATE PROFILE Education and Experience High school diploma or GED 4 years experience in the guest services front desk housekeeping management operations or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the guest services front desk housekeeping management operations or related professional area. Technical Knowledge and Skills Demonstrated on the Job (preferred but not required upon entry) FSPMS LightSpeed At the Helm Foundations of Cleanliness GXP Certifications Earned on the Job (preferred but not required upon entry) No certifications Management Competencies Learning and Applying Personal Expertise Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges Front Desk - Knowledge of procedures and policies for check-in check-out pre-arrival planning Marriott Rewards Program Corporate-sponsored programs Property based systems vendors products services and merchandise front desk supply management room inventory management. General Housekeeping - Knowledge of procedures policies and techniques for cleaning all public areas trash handling and removal room item replenishment and placement treatment of room damage and stain removal use of cleaning supplies floor care and maintenance general housekeeping codes cart care spa linen uniform control inventory management room status change systems and opening and closing of the house. Ability to use general housekeeping codes to indicate room readiness. General Hotel Operations - Knowledge of the operating principles and practices of all brand hotel-specific functions to support successful operations of the overall property (e.g. Engineering Maintenance Event Management Finance and Accounting Human Resources Legal Contracting Food and Beverage Guest Services Front Desk Sales & Marketing Security Loss Prevention Retail Gift Shops Spa and Recreation Health Club). Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Using basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc.). To apply now go to s jobs.marriott.com marriott jobs 19000C2A %3Flang en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine DiversityInc and Great Places to Work Institute among others. Visit www.marriott.com careers to learn more about our workplace culture and career opportunities. Chat engage and follow us on social media. FacebookTwitterLinkedInInstagram(at)lifeatmar riott on Snapchat. So we ask where will your journey take you Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.