Medical Information Analyst (Madison, WI)

Medical Information Analyst

s www.globalchannelmanagement.com jobopeningsjobs(at)globalchannelmanagement.co m Medical Information Analyst needs Bachelor s degree in Healthcare or Business related field from an accredited college or universityMedical Information Analyst requires 1 year directly related experience or an equivalent combination of education and or experience. Requires the ability to sit stand walk bend and operate a personal computer for extended periods communicate via telephone computer and or face-to-face contact and use basic office equipment such as copier printer and fax machines regularly in the course of work. Work is performed in an office environment. Noise levels in this environment are within the normal range. Food and Drug Administration (FDA) and other regulatory requirements. HIPAA Privacy Laws Call Center experience preferred. Customer service procedures and techniques. Computer systems database and software applications. English usage spelling grammar and punctuation. Current company policies and procedures including safety rules and regulations. Standard office procedures practices and protocols. MS Office (Access database knowledge Excel Outlook etc.) preferred. SharePoint knowledge preferred. Eloyalty and or other call center phone system experience preferred. Previous Medical Scientific experience preferred. Medical Information Analyst duties Responsible for identification and coordination of transfer of any query that is beyond the scope of approved responses. Responsible for Unsolicited Requests (Sales Representative MSL) case data entry clean up and auditing. Assists with the processing of outgoing responses via database and hard copy mailings as needed. Assists and collaborates with the Operations department on the Medical Information SharePoint portal. Responsible for Medical Information shared mailbox triage and handling.