Bilingual Phone Banker (Spanish) (Lubbock, TX)

Bilingual Phone Banker (Spanish)

A Bilingual Phone Banker spends nearly 100% of his her time on the phone answering questions for Spanish-speaking Wells Fargo customers. Applicants for this position should be fluent in the Spanish language and comfortable speaking Spanish almost 100% of the work day. An excellent Phone Banker will be able to handle 100-120 calls per day while maintaining a high level of customer satisfaction. The working environment is fun and relaxed with a casual dress code but is also demanding and structured and involves overcoming customers banking concerns which can include some escalated issues. Phone Bankers are expected to sell products and services and achieve aggressive sales goals which are measured daily. Our best Phone Bankers thrive on customer interaction and never miss an opportunity to enhance the customer s relationship with Wells Fargo by marketing new products and services. They always handle each customer with a friendly courteous touch while following strict procedures for handling various types of inquiries. We provide our Phone Bankers with continuous coaching and development which not only enhances their ability to provide exemplary service and product solutions to our customers but also enhances the Phone Bankers career growth. Our successful bankers demonstrate self motivation a positive attitude have the ability to work well on a team and have a solid work history. They also demonstrate strong listening written and verbal communication skills. They are receptive to coaching and feedback have the desire to meet exceed goals and solve problems while working in a fast paced environment. Our Phone Bankers play a critical role in our customers lives therefore predictable and reliable attendance is an essential function of the position.Basic Qualifications 6 months customer service and sales experience.Minimum Qualifications - Ability to navigate computer applications in a Windows-based environment including the ability to use search tools like Google to find information. - Available to attend a paid six week training course Monday through Friday from 8 00AM-5 00PM starting July 29th. - Schedules after training are 11am-8pm and will include working a Saturday or Sunday every week. - Must be able to pass a Spanish proficiency test.How to Express Interest in This Job Wells Fargo invites you to apply for this job at s employment.wellsfargo.com psp PSEA APPLICANT_NW HRMS c HRS_HRAM.HRS_CE.GBL Page HRS_CE_HM_PRE& Action A& SiteID 1& Opening 3760107.WELLS FARGO IS AN AFFIRMATIVE ACTION AND EQUAL OPPORTUNITY EMPLOYER M F D V.Apply NowCompany